It's a no-brainer that customers are a company’s most crucial stakeholder since without them there's no business to begin with. For this reason it's essential to offer the best customer experience possible, regardless of how small or big the organization is. However, small and medium companies in particular may feel a bit overwhelmed by the need to answer all their customers' requests on time. To overcome this, it's necessary for them to get some help by using a call center or contact center. It's important though to understand that these are not the same thing: each offers a distinct model for business communication, and failing to consider this can lead to a damaging business mistake. Read More…
Virtual Phone Systems Articles
Setting Up Your VoIP Phone System Over Wireless
Companies are changing their traditional landlines to virtual phone systems for good reason. VoIP systems require a smaller initial investment, are cheaper overall, and come packed with useful features that improve the professionalism of any customer service team. Virtual phone systems convert analog sound waves into digital signals for transmission over the internet. In other words, employees need only a computer to make calls, eliminating the need for desk phones. However, there are many ways to set up a VoIP system, and just as many aspects to consider when building such a system for a company. Wi-Fi is one approach, and although it provides higher mobility compared to other methods, a few things need to be considered to guarantee excellent call quality. Read More…
How to Secure Your VoIP Phone System
There are many benefits attached to using a VoIP system over a landline phone. It's cheaper, easier to set up, can be used worldwide, and comes packed with neat features that improve any business’s efficiency and effectiveness while handling customers' calls. But more importantly, are VoIP systems secure?
Like analog phone systems, VoIP isn't entirely safe and private. While authorities can wiretap conversations for both setups, hackers have an easier way to hack in and eavesdrop on VoIP calls. Since everything is online, anyone in the world can try to get access to the VoIP system and, if there are no security measures in place, attackers can hack the system in a relatively simple way. Consequently, it's essential that companies switching over to this technology make certain they get a secure product and ensure their network is protected. Read More…
VoiPLy vs CallHippo Comparison
Providing top-notch customer service is essential for making consumers happy, so when it comes to call handling it's vital to use cutting-edge technology. Both VoiPLy and CallHippo are VoIP providers that offer a comprehensive service with all the features a user could ask for. Their products may be similar, but both companies position themselves in the market differently. For example, while CallHippo offers a free plan, VoiPLy doesn't charge for American and Canadian calls. Therefore, deciding which one of these products is best will depend on the type, size, and needs of your company. Read More…
Ooma Office vs Grasshopper Comparison
There’s a core set of features common to all VoIP services, and since all these solutions include the most important enterprise-grade telephony features it’s challenging for cloud phone system providers to tempt businesses over to their own offerings. This is why Ooma Office and Grasshopper both focus on the smaller but equally key extras they provide – particularly important when considering that they both cater towards SMBs. But where Ooma tries to impress newcomers with its wide selection of hardware and the perk of having no contracts, Grasshopper instead places a greater focus on its multi-platform softphone, business texting option, and the ease of setting up the system. Read More…
The Ultimate Etiquette Guide for Business Video Meetings
Being able to meet with clients and business associates from time to time is important for any company to keep a good profile and strengthen existing relationships. However, in a world where almost nobody has time to be present in person at meetings, businesses have no choice but to rely more on virtual conferencing. For many years this meant conferencing over the phone using a dedicated extension.
Although this type of meeting is still quite popular – especially in VoIP solutions – more and more companies are opting for video meetings to bring back the intimacy that face-to-face meetings provide. But where we know and are accustomed to proper behavior during traditional conferences, attending a video meeting requires a slightly different etiquette… Read More…
Voicemail Transcription: Reading Your Missed Calls
Even though it has been deemed obsolete quite a few times in the past, voicemail is still going strong. For businesses, in fact, having the option to direct certain callers to voicemail is a must, especially if there is nobody to pick up the call for whatever reason. But for as much as voicemail has managed to adapt to the needs of the 21st century and become an integral part of VoIP solutions, the technology is still far from perfect. Noisy, slurred, or downright incomprehensible messages are a problem still to this day, not to mention that wasting time listening to a single recording – often multiple times – instead of focusing on other more important tasks is a luxury that many businesses often cannot afford. That’s why it’s such a relief that many VoIP companies offer voicemail transcription, a simpler, more digestible format of ‘listening’ to voicemail. Read More…
How to Keep Robocalls out With VoIP
We’ve all been in a situation like this before. You are in the middle of an important task when, suddenly, the phone starts to ring, but instead of a new client ready to make business with you, it’s another robocaller wasting your precious time trying to sell you something you don’t want and never wanted. How many times have any of us wished that this annoying virtual spam can be eliminated from our lives once and for all? Thankfully, there are many methods with which the seemingly endless horde of robocalls can be put to an end… Read More…
Voice Calls vs Video Calls: Which One Should You Pick?
When Stanley Kubrick’s groundbreaking sci-fi movie 2001: A Space Odyssey debuted, people were convinced that in the 21st century telephony will be about video calls. Although we haven’t found the monolith that started all life yet, this particular vision of the movie actually came true. Many of us do use video feeds for calls, allowing people to not only hear one another but to see each other as well.
Yet when it comes to VoIP, which is more than capable of video calls among many other things, the majority of calls are still voice only. How can the supposed successor coexist with a technology that was supposed to be deemed obsolete? To answer that question, we need to look behind the scenes to learn the individual merits of both communication methods and how they should be used in the most professional way possible. Read More…
HIPAA Compliance in Cloud Phone Systems
There are plenty of reasons why anyone would chose to use a cloud phone system. Many people say it’s the low deployment and maintenance costs. Others would say it’s the set of enterprise-grade features. Then there are those who would highlight scalability as the greatest advantage. While all of these attributes are important in virtual phone systems, whenever a business engages in any kind of medical activity, they also have to take into consideration another even more crucial element: HIPAA compliance. And while cloud technology is more than capable of handling confidential patient data without accidentally disclosing it to strangers, it needs special attention from users and VoIP providers alike to call a phone system fully HIPAA-compliant. Read More…
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