Contact Center Software Reviews

Visit JustCallOnly $7.50 for First Month Free Trial Coupons

Editor's Rating
Overall
Features
Price
Customer Support

Positives

• Comprehensive set of call handling features
• Free internal calls
• 24/7 customer support
• Wide array of software integrations
• Supports SMS campaigns

Negatives

• Paid trial
• Pay-per-minute subscription
• Lack of built-in omnichannel platform

From customers booking a table at a restaurant to clients asking about their latest bill, all businesses need to have a reliable customer support system. This is where clients go to ask for help, and it’s essential that they get an excellent experience – satisfied customers are more likely to rave about your company, after all. JustCall is a comprehensive contact center software that comes with all the call handling features you could ask for. Not only will your agents be able to provide effective customer support, but your sales team will also love the automated dialer and SMS campaign management tools. Better yet, the platform can measure everything you’re doing, monitor calls in real time, and improve internal communication. With prices starting at $20 per month per user, JustCall is also extremely affordable. Sadly, the company doesn’t provide a free trial period, but the first month comes at a discounted rate of $7.50 per user. Read More…

Visit FreshcallerUse for Free Forever Free Trial Coupons

Editor's Rating
Overall
Features
Price
Customer Support

Positives

• Extremely easy to use
• Omnichannel capabilities
• Advanced features provided
• Free plan
• 24/7 customer support

Negatives

• Limited free incoming calls
• Basic mobile app
• No phone number included

Freshworks is an Indian company that provides various customer engagement tools. From dedicated sales team software to platforms for ping and web chat management, you can find everything your business needs. Freshcaller is the company’s contact center solution, which allows you to automate all received calls, route them to the correct customer support agent, and provide clients with a seamless communication line. This provider also offers an omnichannel option called Freshdesk, where you can manage customers through web chat, text messaging, and email without leaving the software. If you’re only looking for the essentials, you’ll be happy to know that Freshcaller offers a basic free forever plan where you just have to pay for the calls you make and receive. Read More…

Visit Twilio FlexFirst 5,000h for Free Free Trial Coupons

Editor's Rating
Overall
Features
Price
Customer Support

Positives

• Extremely flexible
• Over 500 integrations
• Easy-to-navigate platform
• More intuitive than hard coding
• Omnichannel capabilities

Negatives

• Difficult to set up
• Expensive
• Paid customer support

As the name implies, Twilio Flex offers one of the most flexible contact center systems on the market. You can personalize everything and – if you know how to code – you’ll be able to quickly build the contact center you always wished for. That being said, Twilio Flex is not for less tech-savvy users or contact center software beginners. While the platform makes it extremely easy for developers to deploy a contact center within a few hours, it can be quite challenging for the laymen out there. It’s not just the software that is innovative, though. Unlike most of its competitors, Twilio Flex offers the option to only charge for the time spent using it. For as low as $1 per hour per user, Twilio Flex can potentially be one of the best contact center systems out there. Read More…

Free Trial Coupons

Editor's Rating
Overall
Features
Price
Customer Support

Positives

• Intuitive software
• Effortless to set up
• Straightforward price structure
• 60+ integrations
• 24/7 customer support

Negatives

• Lack of multichannel management
• No refund policy
• Mobile app has some bugs

Anyone who believes setting up a contact center is an extremely complex thing to do clearly hasn’t tried Aircall yet. From configuring call routing to following live analytics and handling calls, everything is child’s play with Aircall. Creating an account, which includes setting up a free phone number, takes less than five minutes and your contact center will be up and running a few hours after you log into your admin dashboard for the first time. The software provides all the necessary features to run an efficient contact center and, although it lacks in some departments, Aircall makes up for it by offering integrations with over 60 applications. Better yet, you can also use the company’s API to make your own customized integrations, so you can use Aircall in any way you want. Prices start at $30 per month per user, and there’s a 7-day free trial to test the service out. Read More…