For businesses, keeping in touch with clients and partners is practically mandatory to ensure their engagement and to further strengthen the company’s reputation. And one of the best and most efficient ways of doing that is through a business call, which has become quite easy to organize thanks to calendar applications like Google Calendar. Too bad, then, that in most cases it still takes multiple emails to confirm the business call’s date and send out invitations to all participants. However, by using additional solutions beside calendar apps and relying on advanced conferencing features that most bespoke cloud phone systems provide, you’ll be able to schedule business calls in a quicker and, more importantly, more efficient manner. Read More…
Virtual Phone Systems Articles
Virtual Assistants With VoIP: An Effective Cooperation
Although the vast majority of companies still rely on internal employees, nowadays it’s not uncommon for business owners to outsource certain tasks like data entry to freelancers. This approach has given way to virtual assistants who, despite not being physically present in the office, can reduce the workload of internal employees by taking on more mundane tasks like handling incoming and outbound calls.
For many years, however, this was a logistical nightmare for companies and assistants alike, since they had to inconveniently swap calls between one another, not to mention that clients would immediately spot when they were ‘passed’ to an outsider. Thankfully, with a VoIP system on board, none of these problems persist. In fact, there are many features to help boost the cooperation between contracting companies and virtual assistants, ultimately resulting in a pleasant experience for both parties. Read More…
How to Conduct Business Calls on the Apple Watch
It’s hard to believe that only a few decades ago detective Dick Tracy was out of this world when his used wristwatch to make calls. But nowadays using a watch as a phone is anything but fiction. In fact, calling is just one of the many functions of a smartwatch such as the Apple Watch, which has made them valuable assets for many businesses too. But where features like push notifications about incoming messages and upcoming events have been fully embraced by the business world, handling business calls with an Apple Watch is an entirely different story – especially when VoIP is involved. Read More…
The Art of Effective VoIP Call Scheduling
It’s a well-known cliche that the competition is fierce in the business world, which is why no business should allow itself to waste any time. For this reason, companies set up schedules for almost everything, including calls with clients and business associates. But where many years ago scheduling such a call meant calling all participants one by one or sending them a letter, nowadays all it takes is a virtual invitation created with an online calendar and the call is set in stone.
But the process is made even smoother when using a VoIP system, as it can work in tandem with online calendars to help make the organization of calls a breeze. However, integrating cloud telephony services with online calendars is only the beginning, because the call itself still needs to be set up properly – a task that, fortunately, isn’t rocket science. Read More…
“Sorry, VoIP Phone Number Is Not Allowed”
Despite the fact that traditional landlines and mobile carriers are still considered to be the backbone of telephony, many people are beginning to realize the advantages that switching to VoIP can provide. Not only do cloud phone services have cheaper maintenance costs – even when compared to mobile data service providers – but they also come with many enterprise-grade features, simple and straightforward system management, and the option to connect to your system from anywhere in the world.
But those that have already made the switch to VoIP may have encountered one major stumbling point with such services, namely that highly frustrating message displayed during the creation of an online account that says that the VoIP phone number isn’t eligible for account verification. Read More…
How to Use Multiple VoIP Phone Lines Efficiently
For as long as telephony has been an important part of business life, companies employing multiple people have often needed to face the problem of handling multiple calls at the same time. In the not too distant past the only way to ensure that neither callers nor employees heard a busy line – and therefore preventing them from making calls – was to install complicated on-premise PBXs and connect the business’s physical location to the phone network with multiple physical lines. This meant spending a fortune on devices and communication channels that would only become obsolete within a short amount of time anyway. With VoIP, however, handling multiple lines is a simple case of adjusting a few settings and you’ll be good to go. Read More…
Proper Phone Etiquette for Workplaces
When it comes to workplace phone etiquette, the first thing that comes to people’s mind is how to behave properly while having a phone conversation. Granted, acting professionally during a business phone call is important – representing a company in any manner requires that after all – but this is only part of the equation. In fact, even if you act impeccably towards anyone on the other end of the line, disturbing other colleagues by being too loud, conducting personal affairs during business hours, or simply gluing yourself to the smartphone all the time is still an unprofessional way of behaving. However, by setting up certain rules and sticking to them at all costs, businesses can avoid colleagues getting irritated by one another and help to impart respect towards each other – just like a professional. Read More…
Zendesk With VoIP: Providing the Ultimate Customer Support
Running a business is a complex enough task, but many successful companies need to be able to properly interact with both potential and existing clients. With modern CRMs like Zendesk on board this requirement can easily be realized as these solutions come with a unified, cloud-based platform that is also capable of providing support based on what the customer truly needs.
Zendesk alone is already a huge asset for many businesses that rely heavily on maintaining a good relationship with their clientele but if this is complemented by an equally powerful VoIP system, then not only can business-customer interactions be made more efficient but employee workflow is further streamlined. Read More…
Phone Etiquette for Businesses: Handling Calls Professionally
A good impression counts for everything. For businesses, it’s important to always come across as professional, knowledgeable, and friendly, and this is especially true for phone conversations. On a call, clients will notice even the slightest disturbance, whether that is poor call quality or improper behavior. But where faulty phone lines are somewhat excusable, not complying with the correct phone etiquette could easily give the impression of an unprofessional business. Thankfully, learning how to properly behave at the other end of the phone line isn’t rocket science, just follow a set of simple and easily comprehensible set of rules and you’ll create the right impression. Read More…
How VoIP Solutions Become Multichannel Communication Platforms
Back in the old days, staying in touch with a business was limited to personal visits, communication through mail, or giving the company a phone call. These options exist to this day but, thankfully, there are many other ways that customers can contact businesses. But what appears to clients as a helpfully wide variety of contact options is actually a major headache for many businesses, as communication channels maintained for customer interactions require their own platforms.
Cloud service providers have realized how hard it is to pay attention to multiple things at once and this gave birth to third-party integrations. However, it’s quite likely that integrations will be a thing of the past soon thanks to multichannel business communication platforms, the leaders of which happen to be the market’s best business VoIP providers. Read More…
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