- Comprehensive software
- Built-in CRM
- Free team collaboration platform
- 30-day money-back guarantee
- 24/7 customer support
- Lack of international numbers
- Admin console isn’t intuitive
- No free trial
As one of the most popular virtual phone systems on the market, Nextiva has stayed on top of the latest trends since its launch in 2008. Consequently, the provider has consistently developed its product over the years to ensure the best possible quality and user experience.
As a result, Nextiva has developed a comprehensive solution with a 99.99 % uptime guarantee. Being available on both desktop and mobile, Nextiva goes beyond its duties as a virtual phone system and integrates other advanced features into its software.
In addition to serving as a task management software and team communication solution, the platform also offers AI features designed to enhance business efficiency and user experience.
Even though Nextiva’s prices are a bit high, plans can start at $17.95 per user per month with a yearly subscription and maximum amount of users available. This translates into 30% off the regular rate.
While Nextiva doesn’t offer a free trial, users can still test the platform without risk by taking advantage of its 30-day money-back guarantee. Plus, a free demo of the service is easily accessible on the website.
Nextiva is home to everything users may need from a VoIP and more. It provides unlimited virtual faxing and business SMS, alongside various tools designed to push the company’s communication to the next level.
Unlike its competitors, Nextiva allows you to have conference calls with unlimited participants and comes with peer-to-peer video calling. This is excellent for internal communication, as team members have the freedom to make all types of calls.
On top of that, Nextiva also offers a collaboration and video package as an integral part of its services. Allowing users to communicate via chat or video call, the platform provides a task management tool, with several different handy features for users to stay on track of their workload all in one place.
Call queueing and a multi-level auto-attendant are also at users’ disposal. The IVR can be easily set up in Nextiva’s voice portal, where it’s possible to find all the management settings needed.
The addition of conversational AI tools that allow callers to use their native language to describe why they’re calling is an added personal touch to the standard recorded menu.
Nextiva also provides users access to all call history, such as call reach, duration, and the team member responsible for it. Compiling it in useful and comprehensive call analytics, the provider ensures users always have access to enough information to make data-driven decisions.
It’s not possible to be one of the best virtual phone systems in the industry without strong call handling capabilities. Nextiva offers all of the essentials: users can transfer, hold, mute, and forward calls seamlessly.
Moreover, the platform provides a directory where making calls by dialing contacts’ names, adding customizable hold music, and asking for professionally recorded messages is possible.
Users don't need to worry if a call is made to the business’s line when no one’s at work, as everyone can access voicemail. The virtual phone system will let users know every time a new message arrives through an SMS notification, and the recording (as well as its transcription) will be sent to users’ inboxes automatically.
For those who want physical phones, Nextiva provides a good array of options, going from desk and cordless to conference phones. Still, it’s important to note that these aren’t included in the subscription and need to be purchased separately.
Phone System Management
Nextiva’s browser dashboard is reserved for administrative activities. This is where managers are able to add new users, edit their profiles, and assign an extension. It’s also possible to manage locations, phone numbers, and devices, and set up advanced routings, such as call groups, auto attendants, and call flows.
The admin console is quite extensive, and although it allows for all types of configurations, it’s not the easiest to use. Someone who’s not familiar with management will have a hard time understanding everything and configuring all the necessary settings. Fortunately, help is always just a button away, and there are a few built-in tutorials to get you started.
For call handling, users must either get the desktop or the mobile app. Nextiva is available for Windows, macOS, Android, and iOS. Unlike the admin dashboard, the apps have a minimalist design and we found them easy to navigate.
Nextiva provides both local and toll-free numbers at zero cost, which are included in its plans. With local number support for 39 U.S. states, the service offers unlimited inbound and outbound calls inside the U.S. and Canada.
Unfortunately, neither local international numbers nor vanity numbers are an option. However, users can still call internationally by simply dialing the desired country code and number and accepting a fixed rate charge for each specific country.
When it comes to toll-free numbers, a selection among all the 800 prefixes (including true 800) is available, with a monthly allowance from 1,500 to 12,500 toll-free minutes.
Porting already existing numbers is also possible. While the process is completely free, users need to have a Nextiva subscription already beforehand, which means they have to pay both their current provider and Nextiva during the porting process.
Nextiva has both iOS and Android-optimized apps, which allow users to automatically import their mobile contacts, receive calls, and exchange SMS. With an organized and intuitive interface, nothing is restricted or limited with the mobile app, which is great for those seeking to use the platform while out and about.
It’s possible to edit and create groups, review call history, listen to voicemails, make calls through its softphone and keypad, and much more. Users can also change their availability, and the mobile app comes with a ‘do not disturb’ button under the settings menu, which is perfect for outside working hours.
Nextiva takes a tiered approach to integration. Its basic plans offer standard integrations, such as Google and Outlook, and by scaling up, users have access to more advanced software, such as CRM and payroll.
Even though Nextiva has a built-in CRM and team communication platform in its software, making other providers compatible shows commitment to user experience and satisfaction. With the top-tier plan, Enterprise, users can access all 19 available third-party app integrations.
Three different subscriptions are available with Nextiva: Essential, Professional, and Enterprise.
The cheapest plan, with prices starting at $17.95 per user per month, provides a basic set of VoIP features. For this price, users get unlimited calling within the U.S. and Canada, a free local and toll-free number, 1,500 minutes’ worth of toll-free calls, and access to all devices and most features.
For those who want to take advantage of unlimited business SMS, advanced collaboration features, and multi-level auto attendant, a Professional account may be the best option, with prices starting at $21.95 per user per month.
Finally, the Enterprise subscription provides an impressive 12,500 toll-free minutes, supports unlimited audio participants in conference calls, voicemail transcription, and it’s the only plan that has call recording capabilities – all this for as little as $31.95 per user per month.
It’s important to note that prices get cheaper when opting for longer plans and higher numbers of users. Choosing the maximum amount of both variants can get users a discount of up to 30% off the regular price.
While no free trial of the platform is available, users can still experience Nextiva’s virtual phone system before committing by getting a free demo of the software. In addition, a 30-day money-back guarantee is offered so that even when subscribing, users have time to test out the platform completely without any risk.
There are plenty of channels through which users can get in touch with Nextiva’s customer support. Ranging from email and live chat to phone support, the provider ensures users have someone to answer their questions 24/7.
While testing, we found the live chat agents to be helpful and responsive, making sure none of our questions were unanswered.
With a comprehensive support portal filled with tutorials, step-by-step guides, and FAQ, it is also simple to find answers without having to reach out to customer support. Nextiva is also quite active on Facebook, X, LinkedIn, and YouTube. Plus, it has a blog with plenty of tips and tricks regarding the software, along with industry-relevant topics.
Nextiva ticks all the boxes of needs from a VoIP provider, adding in some extra benefits as well. With a built-in task management platform and team communication booster, we found it incredibly helpful how this platform centralizes and streamlines workflows.
Unfortunately, we felt that the admin panel is hard to grasp, which could create a steep learning curve for those who aren’t familiar with this kind of software. Still, the desktop and mobile apps are fairly intuitive and easy to navigate, so regular users won’t have any problems regarding this.
While it doesn’t offer international numbers, it’s straightforward to use the local and toll-free numbers to call internationally at a fixed rate for each desired country. Plus, several innovative features such as conversational AI make the software worth it.
With prices starting at $17.95 per user per month, it’s possible to get a discount of up to 30% by opting for yearly plans and 100+ users. In fact, the more users, the higher the discount applied.
Even though no free trial is available, testing out Nextiva before fully committing is still possible due to its 30-day money-back guarantee. In addition, it’s easy to request a free demo of the product on the provider’s website.
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