We’ve all been in a situation like this before. You are in the middle of an important task when, suddenly, the phone starts to ring, but instead of a new client ready to make business with you, it’s another robocaller wasting your precious time trying to sell you something you don’t want and never wanted. How many times have any of us wished that this annoying virtual spam can be eliminated from our lives once and for all? Thankfully, there are many methods with which the seemingly endless horde of robocalls can be put to an end…
Callers Nobody Asked for
Believe it or not, but the fact that robocalls are annoying is their least concerning attribute. Unfortunately, these spam calls – which are often called spam over internet telephony or SPIT for short – are more sinister than that. For starters, they gravely affect employee productivity since instead of being focused on their jobs they are forced to answer these pointless calls, often because they rightly assume that it’s a client calling them and not a machine. Even more disturbing is the fact that these calls can be used to completely block entire phone systems, similar to DDoS attacks.
But by far the ugliest thing about robocalls is that they are strictly illegal, yet they keep coming regardless of whether you previously agreed to be contacted by the caller or not. The reason behind this is that unlike telemarketers, who are ideally given a list of clients who have already consented to being contacted, robocallers are machines that pick phone numbers at random, meaning that anyone can be a potential victim of a robocall. But the problem is that not only can robocallers be simple to set up, but more advanced solutions are capable of disguising themselves as calling from the same area that the target resides in, too.
Putting an End to Robocalls
Since robocalls violate privacy and are designed to cause financial damages, ignoring them isn’t an option. In fact, if nothing is done at all, they will become more frequent and can cause even more harm to the company. As such, the following things are a must in the battle against robocalls:
Contact the Phone Service Provider
Although phone service providers take great care in filtering out spam calls, they don’t verify that a specific phone number is real meaning that spam calls may still slip through. To avoid this, it’s best to contact the service provider and see what they can do for you. In that regard, there are usually two options available: either getting a warning about a fishy call before it is answered or subscribing to an advanced call screening service for a small monthly fee.
Block Calls Automatically
There are two ways of automatically blocking spam calls. The first option is to download a robocall blocker app like Hiya or the appropriately named Nomorobo. The other is to register to the National Do Not Call Registry. Admittedly, this may be intended for blocking telemarketers, but it’s highly recommended for those who are harassed by robocalls, too. Granted, it may be as helpful as kissing frogs, but it’s entirely free of charge and could at least eliminate more primitive robocallers for good.
Report to the FCC
As effective as the John Oliver approach sounds, we cannot wholeheartedly recommend it. The reason for that is simple: it’s actually easy to report such automated calls in the same way you can when dealing with junk faxes, since it’s possible to file a complaint against robocallers with a specific form, detailing the issue and adding screenshots and/or recordings as proof.
How VoIP Services Battle Robocalls
Though any of these solutions are a good start against keeping those pesky robocalls out, they are, unfortunately, far from enough. However, by picking a VoIP service provider the battle against SPITs becomes much easier.
The fact that all cloud phone systems come with advanced caller ID screening that displays the numbers of all incoming calls – whether they are hidden or not – is already a huge advantage. VoIP solutions can also block unwanted phone numbers completely, automatically direct spam calls towards voicemail or hang up the call immediately upon recognizing that the call is spam. And since VoIP systems can handle multiple calls at once, you won’t even notice that a spam call had been averted, therefore allowing you to concentrate on what really matters, your true clients.
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