CloudTalk is a reliable contact center software that caters to both small and large companies. It provides various advanced features, such as smart call routing and built-in post-call surveys. Plus it’s fairly simple to set up too. There are three different plans that you can get, with the highest-tier subscriptions providing more features. However, there’s one thing that all plans share: up to 30% discount for customers who commit to a yearly billing cycle.
Freshcaller is an excellent contact center platform that provides innovative features – voice bot and omnichannel support – and excellent customer support. Moreover, by providing advanced call routing and IVR, you can be sure you’ll direct your customers to the correct support agent easily. The company offers various subscriptions with different price tiers, allowing both small and large businesses to take advantage of this intuitive contact center software. You can get Freshcaller with either monthly or annual installments, where the latter offers discounts of up to 30%.
Twilio Flex is the perfect software to set up a highly customized contact center. Instead of providing a pre-built platform, Twilio Flex offers a blank canvas that you can build upon through either hard coding or by using the intuitive drag-and-drop features. Pricing-wise, Twilio Flex only charges for the time spent on the platform, costing $1 per hour per user. A flat rate is also available, but it costs a whopping $150 per month per user. Unfortunately, the company doesn’t offer any discounts, but you can take advantage of the first free 5,000 hours to develop and test your contact center.
If you’re looking for an intuitive contact center software that offers all the essentials and more, Aircall is the platform to go for. Not only does the software come packed with various features to handle both customer care agents and calls, but it also provides insightful analytics in real time. Additionally, Aircall also provides a free phone number and unlimited calls within the U.S. and Canada for all of its subscriptions. While you can opt for either monthly or annual billing cycles, we recommend the latter as it offers discounts of up to 30%.