Long gone are the times when you had to pay for an expensive phone line to provide excellent customer support. By taking advantage of VoIP technology, many virtual phone system providers allow you to access thorough call handling features for an affordable price. You don’t even need to invest in expensive desk phones, as this type of software works on computers and smartphones. Instead, you just need a reliable internet connection. Nextiva and Ooma Office are two well-known virtual phone systems that offer a wide array of features without costing you a fortune. And although their prices are similar, they both have very different features. So, which one will offer you the best possible service? Read More…
Virtual Phone Systems Articles
Aircall vs JustCall Comparison
One of the first things you want to make sure when opening a business is that you have a reliable customer support system in place. You shouldn’t leave any queries unanswered since that can mean losing the opportunity to increase your customer’s loyalty and sell them more services in the future. Moreover, unhappy customers are extremely vocal online, and no one wants that kind of publicity. Aircall and JustCall are two affordable options that provide excellent contact center software even with their cheapest subscriptions. That being said, they both provide unique features and come with different pricing structures, which means that only one will be the best at keeping your customers content. Read More…
The Pros and Cons of Virtual Call Centers
Back in the day, running a call center was extremely expensive. That’s why businesses outsourced their customer support to more competitive countries, such as India and the Philippines. However, the evolution of contact center software allowed companies to begin homeshoring their call centers. By enabling agents to work from home or in separate offices, virtual call centers come as a more competitive solution that lets you provide better customer support. Like everything in life, virtual call centers come with advantages and disadvantages, and you need to know about both before deciding on this solution. Read More…
JustCall vs Twilio Flex Comparison
When customers have to decide between two companies, they usually go for the one with better customer service. This means companies that support their favorite communication channel, have a fast response time, and provide everything else that ensures an enjoyable customer journey. For your business to achieve this, you’ll need reliable contact center software. JustCall and Twilio Flex are two great options, but they couldn’t be more different. While one offers an easy-to-set-up call center with limited tools, the other allows you to create anything you want, but it’s harder to configure. So, which one meets your needs the best? Read More…
Inbound vs Outbound Call Centers: What’s the Difference?
People are becoming increasingly demanding of customer support. Not only do they expect you to answer faster than ever before, but they also want to have the option to get in touch via their preferred communication channel. Still, phone calls continue to be the preferred way for clients to get assistance. Call centers are a combination of tools that companies use to handle customer queries over the phone. There are two main types of call centers: inbound and outbound. Understanding the key differences between them is crucial to figure out which one meets your business’s needs the best. Read More…
Comcast Business Phone vs Nextiva Comparison
Comcast and Nextiva are both top-rated companies. While the former was created in 1963 and is one of the biggest telecommunications providers in the U.S., the latter is a more recent company that has taken the virtual phone system market by storm. It goes without saying that both VoIP providers are reliable, and you’ll be able to enjoy some advanced features regardless of the platform you choose. However, there is a big distinction between the two, and one of them is clearly far more advantageous overall. Read More…
What Is a BPO Call Center and What Does It Do?
Business Process Outsourcing (BPO) is the practice of outsourcing any business-related operations to third-party vendors. This can be as simple as subcontracting a company to do small administrative tasks or having agencies manage your marketing, IT, logistics, and more. Of course, this can also include overseeing your customer support. Read More…
Everything You Need To Know To Start a Contact Center
According to DataHorizzon research, the global cloud-based contact center market is expected to expected to reach USD 264.3 Billion by 2032. Moreover, while offshore contact centers are more cost-effective, companies are transferring their client support back to the U.S. due to customer dissatisfaction. In other words, this is a great time to launch your own contact center. Read More…
5 Ways To Automate Your Contact Center
Hollywood has always been fascinated by artificial intelligence with classics like “The Terminator” and “Blade Runner”. While we’re still far away from having a robot uprising, there’s no way around the fact that automation is our future. And while Google’s AI phone assistant may take some time until it becomes widely available, there are already many tools that you can take advantage of to improve your contact center’s productivity. Read More…
Aircall vs CloudTalk Comparison
Launched two years apart, Aircall and CloudTalk are two similar platforms that allow you to deploy your contact center within just a few hours. They both boast a wide array of features while remaining straightforward to use, and you’ll be in good hands regardless of the one you opt for. Both services provide trials that allow you to test everything without paying a dime. Still, they differ in some important details, such as price, customer support, and management intervention. So, while they’re similar on the surface, only one will answer your needs the best. Read More…
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