Providing top-notch customer service is essential for making consumers happy, so when it comes to call handling it's vital to use cutting-edge technology. Both VoiPLy and CallHippo are VoIP providers that offer a comprehensive service with all the features a user could ask for. Their products may be similar, but both companies position themselves in the market differently. For example, while CallHippo offers a free plan, VoiPLy doesn't charge for American and Canadian calls. Therefore, deciding which one of these products is best will depend on the type, size, and needs of your company.
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|Phone Number/Additional Fees|
|Number Porting||$0||U.S. and Canada: Free|
|Local, 800 Transfer Fee||$9/mo|
|Vanity 800 Number Fee|
|True 800 Number Fee||$9/mo|
|International Virtual Number||$9/mo-$75/mo|
|Flat-Rate Pricing Plans|
|Money Back Guarantee||30 days|
|Available Payment Methods|
Not only can VoiPLy users count on having all the basic VoIP features, but some advanced components are thrown in as well. One example is the easy-to-set advanced IVR. Besides the usual settings, VoiPLy enables users to determine which individual to call in each IVR level, which extensions receive voicemail, what the business hours are, and whether to use group or sequential rings. VoiPLy also includes a spam blocker, all the desired call handling features one could wish for, and conferences with up to 50 participants, just to name a few.
Though VoiPLy offers a softphone, it still takes into consideration more traditional companies with phone systems already in place by providing a free VoiPLy adapter for each user added to the package. Companies that don't already have hardware can purchase it directly from VoiPLy, where they can pick between cordless and standard phones.
VoiPLy’s pricing strategy is based on the number of users rather than minutes spent on the phone. This way, companies pay a flat fee that gives access to all VoiPLy's features and unlimited minutes for calls made within the U.S. and Canada. Phone numbers are also included, but only if they are Canadian or American. Nevertheless, local numbers, toll-free numbers, and porting your own number are free of charge. International numbers are paid for separately and start at $5 per month. Users can also opt between a monthly or yearly billing cycle, where the latter offers a 20% discount and costs $11.16 per month.
CallHippo is another VoIP provider that prefers to have everything integrated within its plans rather than offering additional features for extra costs. Though it lacks a faxing feature and video conferencing, CallHippo provides a well-rounded array of features that can bring any company's customer support to the next level.
When it comes to call handling, CallHippo provides everything a business requires. It's possible to pick up calls through several channels, including the user's mobile phone. While on a call, users can do warm or cold transfers, or add a third person to the conversation. Supervisors can also jump in on calls when help is needed. Additionally, companies using CallHippo can also count on advanced IVR and unlimited voicemail boxes, among other features.
To satisfy both small and large companies, CallHippo offers different plans to answer everyone's needs. Startups may prefer to use the limited free plan that works for up to two users, while bigger companies may prefer to use the Platinum plan. The latter is the only tier that offers the full list of features, including a free phone number per user, a $5 credit, 1,500 free minutes for incoming calls, custom reports, and premium support. It's a bit expensive though, costing $35 per month when paid with yearly installments.
With CallHippo, companies can get a phone number for 50+ countries, including local, toll-free, or mobile – perfect for international companies. However, online to its heart, CallHippo doesn't provide any phone hardware, and everything works on the web.
CallHippo and VoiPLy are both excellent VoIP services. However, if a phone system is already in place, it may make more sense to use VoiPLy due to its free adapters. On the other hand, startups that don't have the money to invest right away may prefer the free plan offered by CallHippo. It’s worth noting that VoiPLy offers video conferencing for up to 50 people and a faxing feature (paid separately) that CallHippo does not. Conversely, CallHippo has a wider array of international phone numbers with the possibility of even having international toll-free numbers. However, the most significant difference comes from each service's pricing strategy. Companies that speak with costumers mainly from the U.S. or Canada should consider VoiPLy since those calls are completely free. However, users with a heavy load of calls should contact CallHippo's sales teams, since there are customized plans that can be created where calls are completely free as well.
Best VoIP Systems of 2020
|Editor's Choice 2020|