There’s a core set of features common to all VoIP services, and since all these solutions include the most important enterprise-grade telephony features it’s challenging for cloud phone system providers to tempt businesses over to their own offerings. This is why Ooma Office and Grasshopper both focus on the smaller but equally key extras they provide – particularly important when considering that they both cater towards SMBs. But where Ooma tries to impress newcomers with its wide selection of hardware and the perk of having no contracts, Grasshopper instead places a greater focus on its multi-platform softphone, business texting option, and the ease of setting up the system.
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|Call Return||Android app|
|Phone Number/Additional Fees|
|Local, 800 Transfer Fee||Free||$30|
|Vanity 800 Number Fee||n/a||Free|
|True 800 Number Fee||n/a||Free|
|International Virtual Number||n/a|
|Flat-Rate Pricing Plans|
|Included Minutes||5,000 min||Unlimited|
|Money Back Guarantee||30 days||30 days|
|Available Payment Methods|
|Headquarters||California, U.S.||Massachusetts, U.S.|
This company is mostly known for its free residential VoIP service but thanks to Ooma Office, small businesses can also be part of the Ooma experience. In addition to the familiar features that every business VoIP should provide, Ooma Office comes with plenty of handy extras such as a multi-level virtual receptionist, ring groups, and a conference bridge with ten virtual rooms, each of which can handle conferences of up to ten people. All of this and more can easily be set up from within the simple and straightforward online manager, which is also capable of handling inbound and outbound faxes as long as you purchase a separate phone number and create a new extension for faxing purposes.
Ooma Office is particularly strong in the hardware department. The company provides preconfigured IP desk phones from $69.99 per device, but also allows users to connect up to four analog phones to the system via base stations ($99.99 per base station) or wireless Linx devices costing $49.99 each.
However, there is the option to ditch desk phones completely: all Ooma Office users can download an iOS or Android app that serves as a softphone and a miniature version of the phone system manager. As for pricing, the starter pack has a one-time cost of $129.99 and $19.95 per month per user for the service. Once everything is settled, Ooma Office subscribers enjoy unlimited free calls to U.S. and Canadian numbers.
On the surface, Grasshopper is little more than a decent VoIP service that offers all the necessary functions. But examine the smaller details and it immediately becomes understandable why so many people agree that the company is built for entrepreneurs. For starters, calls have crystal clear quality – even when merging up to ten calls for a conference call – plus each incoming call is properly screened to help you filter out unwanted callers.
Grasshopper can house an infinite number of extensions and there is the option to convert one or more of them to a so-called informational extension, which can be used to provide more information about the company to your clients. These extensions can easily be managed from the user-friendly online system manager, which is also capable of automatically generating system usage reports and handling inbound fax messages.
Additionally, all Grasshopper subscriptions come with an outstanding softphone app available for computers and mobile devices. All this is included by default with every account, with all plans also coming with unlimited free domestic calls and a 7-day free trial, all starting from $26 per month. However, to enjoy up to five free numbers as well as unlimited extensions, you’ll need to upgrade to the top plan for $80 per month – a price that can be significantly reduced via our special promotional link.
Thankfully, whether you opt for Ooma Office or Grasshopper, you’ll be assured to get a high-quality, worthwhile service. However, there are some key differences to pay attention to when it’s time to choose between them. Although Ooma charges a fee for its base unit, the service itself is cheaper, and has handy features like two-way faxing, ring groups, and an auto-attendant by default. Businesses will also appreciate how the company offers preconfigured desk phones as well, though the impressive performance of the mobile softphone actually means those devices may not be necessary after all.
Grasshopper, on the other hand, is a bit more expensive but covers the needs of different businesses better by providing more subscription plans. Grasshopper also has its fair share of business-related extras – such as unlimited business texting, its brilliant softphone, and system usage reports – with which users can create a truly enterprise-grade cloud phone system.
Best VoIP Systems of 2020
|Editor's Choice 2020|