When there are countless extensions and numbers to deal with in a business’s phone system, it can be a struggle balancing them all. No matter how logically the system has been implemented, there are and always will be instances where a call cannot be continued on the same device or by the person taking the call. And while call transferring has existed for as long as phone systems themselves, online VoIP software can easily take care of these situations by immediately directing callers to another extension or phone number with just the push of a button or two. But cloud-based phone systems don’t just make it an easier process, the feature can be used in various ways to really untangle all those extensions. Read More…
Virtual Phone Systems Articles
How to Efficiently Share Phone Numbers With VoIP
Before VoIP became a reliable option, businesses maintaining multiple locations simply had no way to save costs by sharing the same phone number across all offices. Not only are traditional phone systems incapable of distributing incoming and outgoing calls without the use of a PBX – which in fact has to be located on the premises – but traditional phone traffic also has to go through copper wires that physically cannot handle more than one call at a time. Read More…
How to Improve VoIP Call Quality
Cost-friendly fees and low maintenance costs are still the biggest reasons for VoIP services being preferred by many, but there is one aspect that is just as important as a deciding factor as saving costs and yet is too often forgotten: outstanding voice quality. As a matter of fact, providing crystal clear calls is actually one the greatest features of VoIP, allowing for conversations as audible as a face-to-face conversation – something that not even the best traditional phone services can replicate. However, getting HD-quality calls with your VoIP subscription is just part of the equation; users also need to do everything in their possession to improve call quality. But this is something that can easily be achieved by a few simple tricks. Read More…
How to Effectively Train Employees for Your VoIP System
Moving a traditional phone system to the cloud can be a huge blessing for any type of company, especially when it comes to overall costs. But even if VoIP is definitely more user-friendly than its analog counterpart – thanks to the fast implementation and enterprise-grade features – getting familiar with the new system may take some time, even for the most tech-savvy of users.
For this reason it’s of utmost importance to train your employees to use VoIP to be confident with the service – a task that cloud phone system providers will gladly help you with through many different means. Read More…
Dealing With Echoes and Noise in VoIP Calls
You know the situation: you want to talk about something important over the phone with the other caller, only to have a call where the majority of the conversation is just repeating ‘What?’ and ‘I didn’t quite catch that’ over and over. Perhaps this is because your partner can’t understand a word due to the constant background noise or because your own words are echoing back at you. This is not only annoying but could also suggest a bigger problem with the phone system or the device that the calls are made from. Thankfully, however, identifying and then getting rid of the issue of echoes and noise isn’t complicated – and if a VoIP service is involved, there is a chance that the solution is even simpler. Read More…
Increasing Business Productivity With Call Screening
Whether your business takes hundreds of callers each day or only a handful from prospective clients, the importance of how those calls are handled is essentially the difference between success or failure as a company. For this reason, many businesses simply ignore or block calls from unknown or hidden numbers. Despite an understandable method, this approach could ultimately lead to missing important calls – a grave mistake if you want to maintain a solid reputation. Thankfully, however, not all calls have to necessarily be blocked as call screening can take care of unwanted calls more effectively while also giving VoIP users another level of control over their phone systems. Read More…
How to Integrate Skype for Business With a Business VoIP System
There is no doubt that instant messaging is one of the most effective ways of quickly exchanging information with on another. And even if the market is full with IM programs, to this day a significant number of people associate instant messaging with Skype and its corporate counterpart, Skype for Business. However, no matter how well Skype’s business version handles chat, real-time meetings, and file sharing, when it comes to VoIP capabilities the service has its limits. But wouldn’t it be nice to keep all the benefits of Skype for Business while still being able to enjoy unlimited cloud telephony at the same time?
Actually, this wish that many businesses dream of is more than possible, you just need to find the right VoIP service provider and hook it up to Microsoft’s IM solution. Read More…
RingCentral vs Cloud Phone Comparison
Even though there are plenty of VoIP providers out there, the term ‘cloud telephony’ has been synonymous with RingCentral for many years now. And why shouldn’t it be? It has countless enterprise-grade features for prices that most businesses can afford, while its system can be customized in such a way that can easily satisfy the needs of any company. So, the question shouldn’t focus on RingCentral’s undeniable leading role but instead whether it can be beaten by Cloud Phone, a service that not only offers many of the things that its competitor does but also provides its own merits thanks to its special features. Read More…
How to Answer Landline Calls on Mobile
Let’s face it, it’s impossible to be around the desk phone 24/7, so there is a high possibility that certain calls will be missed.
Granted, this is usually not a big deal, but in a world where constant reachability is of utmost importance – especially in the world of business – missed calls are simply unacceptable.
‘But isn’t is possible to answer landline calls on our mobile phone, which we always have in our pocket?’ you may ask. And the answer to that question is ‘absolutely’, it’s more than possible and it doesn’t even require owning a VoIP subscription. Read More…
Using Microsoft’s VoIP With Office 365 Calling Plans
These days it must be a struggle for businesses to keep track of their subscriptions. It’s smart to have staff protected by an antivirus, tracking the company’s finances is so much easier with online accounting software, and having an enterprise subscription to a password manager could help bolster the system’s overall security. And now a VoIP subscription should be added to the ever-growing list of services that businesses have to subscribe to?
Granted there are benefits to signing up to a cloud phone service – integration with third-party software can be useful, for example – but let’s face it, it still wouldn’t properly solve the problem that is the need to hop between different platforms developed by different companies. However, that’s not the case if you have a Microsoft Office 365 subscription; in fact, it only takes a few clicks to move your whole phone system to Microsoft’s cloud and make it part of the Office 365 network. Read More…
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