Moving a traditional phone system to the cloud can be a huge blessing for any type of company, especially when it comes to overall costs. But even if VoIP is definitely more user-friendly than its analog counterpart – thanks to the fast implementation and enterprise-grade features – getting familiar with the new system may take some time, even for the most tech-savvy of users.
For this reason it’s of utmost importance to train your employees to use VoIP to be confident with the service – a task that cloud phone system providers will gladly help you with through many different means.
The Importance of Proper Training
Although learning how to use cloud telephony is indeed something that can be done in no time, it’s worth nothing if employees don’t feeling comfortable with the system. This is where training comes in handy as it’s the perfect opportunity for co-workers to get to know all of the VoIP features, with particular attention being paid to those functions that will be used on the most frequent basis. With proper training employees won’t need to nag supervisors with trivial questions related to the system and its settings, therefore ensuring an uninterrupted workflow and a more balanced business atmosphere.
But training is beneficial for system administrators, too. In fact, lecturing administrators about the proper configuration and maintenance of the phone system is an even more effective method of implementing VoIP into a business. Not only will they then be prepared to solve any issues with the system that may arise at the company’s end, but they can also transfer that knowledge to future administrators and even prepare employees on how to handle certain situations by showing them certain example call recordings.
How to Learn the Use of VoIP
VoIP is considered to be a pretty versatile telephony solution, and that versatility is also present in the many ways that a cloud phone system can be learned. In fact, no matter on your preference for training – whether that be traditional education or self-learning – follow our tips and you’ll have the necessary insight needed to get staff members up to speed with VoIP.
Support Options of VoIP Services
No matter which VoIP solution the company chooses, you can be sure that there will be an extensive support page where all questions related to the service are answered in a thorough manner. Despite mostly being suitable for self-learners, the support pages of VoIP companies should also provide all sorts of help should someone encounter a problem, whether that is the FAQ pages, user manuals, video tutorials, or even the descriptions of any included features.
Demo Accounts and Free Trials
The best way to test learned knowledge is through practice, which is why some VoIP providers actually have fully functional demo accounts that not only showcase all of the most important features in action but are also the perfect tool for employees to see if they have managed to understand the basics of VoIP. But since such demos are quite rare, in many cases the only way to prepare employees for a new system is through the use of a trial period. During this time newcomers are advised not to cancel their old phone subscriptions anyway, meaning that administrators and employees have plenty of time to familiarize themselves with the new system and can abandon the old one without concern once they’re up to scratch with the processes.
One of the more effective ways of getting a fully understanding of a VoIP service is through the online webinars that are available through service providers since they usually focus on broader topics that don’t necessarily relate to individual VoIP features. However, if you want to understand why moving to the cloud is worth the investment or how the latest technological innovations can make your business workflow even more streamlined, then checking out these online webinars – most of which are free and on-demand – is a must.
Although such books are also quite broad when it comes to the range of topics covered, books on VoIP are usually ideal for those who have never tried cloud telephony before. In that regard, not only do they provide thorough information on everything from the different features of VoIP services and the configuration of such a system but in many cases they also include questionnaires through which you can test your understanding of VoIP.
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