Editor's Rating | |
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Overall | |
Features | |
Price | |
Customer Support |
Positives
- Extremely flexible
- Over 500 integrations
- Easy-to-navigate platform
- More intuitive than hard coding
- Omnichannel capabilities
Negatives
- Difficult to set up
- Expensive
- Paid customer support
As the name implies, Twilio Flex offers one of the most flexible contact center systems on the market. You can personalize everything and – if you know how to code – you’ll be able to quickly build the contact center you always wished for. That being said, Twilio Flex is not for less tech-savvy users or contact center software beginners. While the platform makes it extremely easy for developers to deploy a contact center within a few hours, it can be quite challenging for the laymen out there. It’s not just the software that is innovative, though. Unlike most of its competitors, Twilio Flex offers the option to only charge for the time spent using it. For as low as $1 per hour per user, Twilio Flex can potentially be one of the best contact center systems out there. Read More…