There are many reasons why more and more people are switching to VoIP from a landline service, but one of the main deciding factors is the option to have business-grade features for reasonable prices. Thankfully, both Phone.com and Grasshopper fall into this category making either of them an obvious choice for businesses looking to move to a cloud phone system.
The only question is: ‘Which service is better?’ Phone.com offers truly enterprise-grade features like unlimited faxing and integration with third party solutions for ridiculously low prices? Grasshopper, meanwhile, is a company known for having a superb system manager and many nice extras like a softphone function and unlimited free calling. It’s a tough decision, for sure…
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|Call Return||Android app|
|Phone Number/Additional Fees|
|Toll-Free Number||Free (additional: $4.99/mo)||Free|
|Local, 800 Transfer Fee||Free (additional: $4.99/mo)||$30|
|Vanity 800 Number Fee||Free (additional: $4.99/mo)||Free|
|True 800 Number Fee||Free (additional: $4.99/mo)||Free|
|International Virtual Number||$4.99/mo|
|Flat-Rate Pricing Plans|
|Money Back Guarantee||30 days (Base plan)||30 days|
|Available Payment Methods|
|Headquarters||New Jersey, U.S.||Massachusetts, U.S.|
Even if Phone.com did only enter into the VoIP market pretty late – in 2007 – it’s definitely one of the best cloud phone providers thanks to its vast list of enterprise-grade features. However, even the most basic of features have some unique twists. Dial-by-name, for instance, is accompanied by voice tagging, a feature that automatically plays a preset audio message to corresponding employees after callers identify who it is that they are looking for. But then there is also the conferencing bridge worth mentioning, which not only available to all subscribers by default, but it can hold conferences of up to 300 participants while providing numerous control options to the moderator.
Speaking of control, managing your Phone.com system is ridiculously easy with Phone.com’s online system manager, especially when it comes to programming elements like the interactive voice response menu, the business schedule, the order in which extensions take calls, and even the individual greetings. The system provides inbound and outbound faxing with up to 20,000 business text messages, but it’s capable of integrating with the best-known CRM solutions, too. And we haven’t even mentioned the additional features, like the iOS and Android extension apps, the desktop softphone that can handle HD video conferencing, or ChatCalls through which prerecorded messages can be sent to specified phone numbers.
Phone.com’s pricing plans start from $9.99 per month, but only the most basic subscription comes with a 30-day money back guarantee. However, it’s worth noting that the plans exist in two forms, with one that bills users per minute and one that provides unlimited minutes.
Grasshopper is the prime example of how perfect a simple phone system can be. For starters, all calls handled by the system have crystal clear voice quality, regardless of whether it’s a conference call with up to ten participants or a single call between two individuals on one of the many extensions. These extensions can be programmed the usual way and can either be assigned to you and your colleagues or turned into informational extensions that play prerecorded messages informing callers about various aspects of your business.
Although these call-related features are quite promising on their own, it’s the online system manager that takes the cake with its simple and straightforward nature. Aside from being the place to set up and tweak the whole system, the online manager is capable of handling inbound faxes and will even generate business reports, too. And then there are the useful extra features, too, some of which are free and some that require a fee. In the former there is the desktop or mobile softphone and Instant Response, which automatically sends a message to missed callers. The pay-only treats include the likes of business texting, voicemail transcription or professional greetings.
Although Grasshopper’s prices start from $24 per month – making it more expensive than Phone.com – and only the highest tier plan provides unlimited extensions, free business texting, and instant voicemail transcription, it’ll still be great to hear that all plans come with a 30-day free trial and unlimited minutes. And if that’s not enough, by using our special link it’s possible to receive a $75 coupon and reduce the costs significantly.
Although both Phone.com and Grasshopper provide all the necessary features at cost-friendly prices, there are some key differences that should be taken into consideration when making your pick.
Phone.com is a better pick for bigger businesses due to the fact that it offers unlimited extensions and have cheaper prices. The service has a number of useful extras that could make your business even more streamlined, too, like unlimited faxing, business texting, conferencing with hundreds of people, and even integration with third party CRM solutions.
Grasshopper, on the other hand, mostly caters for entrepreneurs and SMBs with its simplicity, which is best seen in the straightforward online account manager which makes phone system management completely hassle-free. And even if Grasshopper is not an enterprise-grade solution, it still provides some features that will make your business appear to be a Fortune 500 company, such as a handy desktop and mobile softphone, business reporting and truly unlimited calls.
Best VoIP Systems of 2020
|Editor's Choice 2020|