When your business starts to thrive and welcomes more customers, you want to make sure you have the necessary tools to provide the best customer support possible. When an unhappy customer gets in touch, you have a great opportunity to convert them into a loyal and happy customer instead. More than that, consumers who see their problems solved through seamless communication are more likely to sing your company’s praises and provide free advertisement by word of mouth. To accomplish this, you need an excellent phone system, and both Nextiva and RingCentral are the best of the best.
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|Phone Number/Additional Fees|
|Toll-Free Number||$0||Free (additional: $4.99/mo)|
|Local, 800 Transfer Fee||$0||Free|
|Vanity 800 Number Fee||$30 ($4.99 afterwards)|
|True 800 Number Fee||$30|
|International Virtual Number||$5.99/mo|
|Flat-Rate Pricing Plans|
|Included Minutes||U.S. and Canada: Unlimited|
|Free Trial||30 days|
|Money Back Guarantee||30 days||15 days|
|Available Payment Methods|
|Headquarters||Arizona, U.S.||California, U.S.|
Nextiva provides one of the most comprehensive virtual phone systems on the market, which goes far beyond call handling. Sure, Nextiva allows you to transfer, hold, mute, and forward calls seamlessly, but that’s not where it shines the most. Nextiva offers conference calls with an unlimited number of participants, limitless virtual business SMS messaging, a built-in CRM platform, and a team collaboration tool, just to name a few. Not only that, but you can even manage your website’s live chat without leaving Nextiva.
For all call handling tools, you’ll have to use the desktop or mobile software. Both apps work the same and look very similar. This means that no matter where you’re using Nextiva, you can exchange messages, make calls, manage groups, edit contacts, listen to voicemails, and more. For managing the company’s phone system, you’re stuck with the browser dashboard, though. Nextiva also offers a lot to customize, but it isn’t the easiest platform to set up. Fortunately, the company provides a few built-in tutorials to help you get started.
There are three Nextiva subscriptions available: Essential, Professional, and Enterprise. Regardless of the plan you choose, you can count on a free local and toll-free number, unlimited calling within the U.S. and Canada, and a decent monthly allowance of minutes to use in toll-free calls. The lowest price you can get Nextiva for is $19.99 per month per user, but only if you commit to a 3-year contract with over 100 users. Thankfully, there’s a 30-day free trial to test everything with no strings attached.
Launched in 1999, RingCentral is one of the pioneers of the VoIP market. Not only that, but by constantly providing a comprehensive service that allows you to handle inbound and outbound calls seamlessly, this virtual phone system has become one of the leaders in the industry. Users have limitless options when it comes to call handling, such as call forward, sequential, and simultaneous ringing, and call queue. Moreover, RingCentral supports audio conferences with up to 1,000 participants and video calls with up to 50 attendees.
RingCentral’s system manager is quite versatile, which is perfect for customizing your phone system as you see fit, but it comes with the negative of having a steep learning curve. That being said, you can easily set up working hours, greetings, call forwarding, and then some. Another thing that is quite simple to set up is the thorough IVR, which is child’s play due to the helpful visual editor.
While the mobile app doesn’t come with the full array of features that can be found on the desktop program and browser extension, it does provide the essentials. It allows you to exchange text messages and faxes, listen to voicemails, and handle calls through the built-in softphone.
Pricing-wise, RingCentral can be a bit confusing because prices depend on the number of users. Despite this, annual billing cycles always offer a discount of up to 33%, and the lowest price you can get RingCentral for is $19.99 per month per user.
Whether you go for Nextiva or RingCentral, you’ll be in good hands. Especially when it comes to call handling, both providers offer some of the best service on the market, and you won’t miss any of the required features. Despite this, Nextiva boasts more features, as it offers built-in CRM, live chat, and a team collaboration tool called Cospace. On the other hand, RingCentral provides a better price for smaller teams. If we compare both companies’ subscriptions for 20 users, RingCentral is 20% cheaper than Nextiva without making you commit to a 3-year plan. Fortunately, both companies provide free trials that allow you to test everything with no strings attached. This way, if you’re still on the fence, you can try both platforms for yourself and see which one suits your needs the best.
Best VoIP Systems of 2020
|Editor's Choice 2020|
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