The use of a virtual PBX allows a business to shift the need to invest in a business telephone system to a telephone company that delivers a hosted service. Features that are available with a virtual PBX include faxing, voice mail, automated greetings, conference calling, call audits, and a touch-tone menu. The use of a virtual PBX allows for low costs and scalability. Using a virtual PBX helps to grow a business in many different ways.
Increase Customer Base
Growing a business is easily achieved when a user base or customer base is increased. This is achieved by adding a toll-free telephone number! for access to your automated phone system. The use of a toll-free number will allow any customer to easily access information. This may lead to the hiring of an employee for the handling of phone support.
New employees to your business will benefit from a phone extension. If your business uses employees located in different areas of the country, a virtual PBX can be used to assign extensions using the Internet. This can be done at your office or anywhere access to the Internet is available.
The use of a virtual PBX allows new business locations to be set up with ease. New extensions for any employees that get setup allow the home office to track off-site employees. Many systems allow for an unlimited amount of extensions. This system works when an employee uses their extension to sign into the system.
Opening a new business location in a specific location is achieved by using a virtual PBX system. This system allows a business to track the location of calls made by customers. When significant numbers of calls are received in a geographic area, a satellite office may be needed to service customers.
The use of a virtual PBX allows a business to be always connected with customers and employees. When the use of mobile apps is provided company-wide, a direct line of communication is provided. This allows a business to transfer important calls to employees that are on the go. Executives that are also out of their office can keep in touch and receive calls from a vendor or other entities.
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