No matter whether you are a residential or a business user, becoming a VoIP user has plenty of advantages: from less physical phone cables to the many features coming with your service. However, if you use your virtual phone system for business purposes, there are some features you will definitely need for smooth use.
Answering rules, extensions, faxing, call blocking etc. are all important features, but we would like to draw your attention to private cloud hosting, call analytics, video conferencing, mobile apps and the integration options of VoIP enterprise solutions.
Own Cloud Environment
Many virtual phone system providers offer business owners the option to avoid heavy traffic by using their own cloud environment, like RingCentral does with CloudConnect. In this semi-separate system within the system your phone company provides you bandwidth that you never have to share with others and establishes a super-stable connection between your office and the nearest server of the company. Furthermore, as you put your full trust in the VoIP company, it will treat you like a king: you get better, VIP-level support and your up-time will be near 100%, ensuring high reliability.
This is an umbrella term for a set of call management tools (like call recording, tracking, reporting etc.) with which you can measure the effectiveness of your advertizing performance via various channels. In other words, call analytics lets you see which channel transmits your messages in the most effective way (or which phone number was called the most) and when the performance of your co-workers or work groups is on top.
This feature helps you virtually extend your meeting room to any part of the world. During video conferencing you can not only be seen or heard in real-time, either from a computer or your mobile device, but you can share your screen, files stored in the cloud and chat with certain members.
Depending on your service provider, mobile apps (or mobile-friendly accounts) are either capable of managing your whole system or they are “just” complementary options. Either way, with a mobile app you can place and receive calls (even audiovisual ones), send and receive messages and faxes, check your voicemails, manage your contacts etc. while being able to do so from the caller ID you use when you are in the office.
System Management from the MightyCall App
Checking Voicemails in eVoice's App
Managing Contacts in RingCentral
Unfortunately not too many virtual phone systems can integrate with third-party software, but most of them at least support softphones (Skype, Bria, X-Lite or any Android/iPhone softphone apps) which are crucial for video calls. However, a few companies like RingCentral can integrate with various software to save your voicemails and call recordings (to Dropbox for instance) or associate phone numbers to your Outlook or Gmail contacts.
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