You may think that because CloudTalk and JustCall were launched in the same year that they offer similar platforms – this couldn’t be further from the truth. Although they both provide reliable and affordable contact center software, each provider offers a distinctive set of features and a unique pricing structure. While one comes with more tools for handling text messages, the other delivers a more straightforward platform including thorough call routing features. On top of that, only one of these options allows you to set up and test your contact center entirely for free. So, which one of these contact center solutions meets your needs the best and at the lowest price?
|Free Trial||Free Trial||Free Trial|
|Headquarters||New York, U.S.||Delaware, U.S.|
|Languages||EN, DE, ES, PT, FR, CZ||EN, ES, FR, BR, RU, JP|
|Included Minutes||Inbound and Internal Calls: Unlimited|
|Phone Number Included|
|Cost Additional Lines||$6/mo||$6/mo|
|Free Trial||14 days|
CloudTalk is an intuitive contact center platform that comes with all the necessary features needed to run effective support, sales, and ecommerce call centers. From queue call back to call monitoring and auto dialer campaigns, there are various tools to play with.
The advanced call routing – backed up by a strong IVR – is one of the most complete in the industry. Besides the usual options, CloudTalk also includes advanced tools, such as skill-based routing. Better yet, due to its visual display, it’s extremely easy to set up. Monitoring customer requests in real time is also straightforward. CloudTalk provides a live metrics dashboard, where managers can check the most important call flow KPIs in real time and intervene when necessary. Finally, you can count on a powerful power dialer, where the platform allows you to create thorough campaigns. Unfortunately, the software doesn’t have built-in omnichannel capabilities, but JustCall makes up for that by offering 25+ integrations. You can even integrate it with Zapier, which increases your third-party integration possibilities to over 130.
The best part is that CloudTalk is one of the most affordable contact center software providers on the market. Prices start at $15 per month per user, and you can always count on unlimited inbound calls. All accounts come with a 14-day free trial, allowing you to set up and test your contact center with no strings attached.
JustCall might not offer omnichannel software, but it provides one of the best call handling platforms on the market. From advanced call distribution to various forwarding options, everything you need to build a seamless customer support system is included. Better yet, the software boasts a wide array of internal communication tools to ensure everyone is on the same page when handling customer requests. The platform also comes with advanced texting capabilities that enable you to send bulk messages, create SMS workflows, and even auto-respond incoming messages through bots. Finally, you can take advantage of the comprehensive predictive auto dialer to boost sales agents’ productivity. Besides dialing numbers for you, this tool automatically skips unanswered calls and allows you to add call scripts, take notes, and tag contacts.
All features provided have a dedicated analytics dashboard. In other words, you get separate consoles for your calling, texting, and sales KPIs. Managers can check metrics in real time and help agents by call whispering or joining ongoing conversations. Additionally, the software supports over 45 integrations, and you can integrate it with Zapier, expanding your possibilities to over 450.
Starting at $20 per month per user, JustCall is quite affordable. But there’s a catch, you have to pay for all minutes spent on the phone. Even so, all users get a dedicated phone number (either local or toll-free) and you can add additional lines for $6 per month. Unfortunately, JustCall doesn’t offer a free trial, but you can get the first month for a discounted price of $7.50.
CloudTalk and JustCall share one main aspect: they provide a reliable call center platform at an affordable price. However, depending on your needs, only one will be worth the investment. Although CloudTalk offers more comprehensive and intuitive call routing, JustCall delivers better text handling and more integrations. Additionally, JustCall comes with a more comprehensive analytics dashboard, where you can check the metrics for all services separately. On the other hand, CloudTalk is not only $5 cheaper, but it also includes unlimited inbound calls and a 14-day free trial, which makes it the most competitive option between the two. In the end, you can’t go wrong either way, but CloudTalk is a better investment overall. Still, JustCall offers a greater value for your money if you want to take advantage of the texting features and the 450+ third-party integrations.
Best VoIP Systems of 2021
|Editor's Choice 2021|
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