Virtual Phone Systems Reviews

  • Reviews
    • Coupons
    • Free Trials
  • Business VoIP
    • Business VoIP Comparison
    • Business VoIP Service Providers
  • Contact Center
    • Reviews
    • Coupons
    • Free Trials
    • FAQ
  • Comparison
  • Articles
    • FAQ
  • More
    • Online Accounting Software
    • Online Fax Services
    • Web Conferencing Software
    • More Reviews
Best Reviews > Virtual Phone Systems Reviews > Articles > Comparisons > Contact Center Software Comparisons > Aircall vs JustCall Comparison

Best Reviews may receive compensation for its content through paid collaborations and/or affiliate links. Learn more about how we sustain our work and review products.

Aircall vs JustCall Comparison

One of the first things you want to make sure when opening a business is that you have a reliable customer support system in place. You shouldn’t leave any queries unanswered since that can mean losing the opportunity to increase your customer’s loyalty and sell them more services in the future. Moreover, unhappy customers are extremely vocal online, and no one wants that kind of publicity. Aircall and JustCall are two affordable options that provide excellent contact center software even with their cheapest subscriptions. That being said, they both provide unique features and come with different pricing structures, which means that only one will be the best at keeping your customers content.

OverviewFeaturesDevicesPricingPayment MethodsSupport
Overview
Aircall
JustCall
LogoAircallJustCall
Rating4/54/5
Reviews Reviews Reviews
Visit Visit Site
Free TrialFree TrialFree Trial
CouponsCouponsCoupons
HeadquartersNew York, U.S.Delaware, U.S.
Founded20142016
LanguagesEN, FR, ES, DE, NOEN, ES, FR, BR, RU, JP
Features
Aircall
JustCall
IVR
Call Routing
Call Queuing
Queue Callback
Call Parking
Call Tagging
Call Transfer
Call Barging
Call Whispering
Automated Dialer
Business Hours
Voicemail
Call Recording
Call Monitoring
Reporting
Omnichannel
# Integrations60+40+
Devices
Aircall
JustCall
Browser
Windows
macOS
Linux
iOS
Android
Pricing
Aircall
JustCall
Lowest Price$30/mo/user$20/mo/user
Included MinutesU.S. and Canada: Unlimited
Phone Number Included
Cost Additional Lines$6/mo$6/mo
Free Plan
Free Trial7 days
Money-Back Guarantee
Payment Methods
Aircall
JustCall
Visa
Mastercard
American Express
PayPal
Wire Transfer
Bitcoin
Customer Support
Aircall
JustCall
24/7
Email
Live Chat
Phone
Twitter
Facebook
Community

Aircall

AircallAlthough Aircall's interface might look simple on the surface, it hides a thorough set of features that allow you to manage an efficient contact center. On top of offering a comprehensive and intuitive call routing system – where you can direct customers based on agents’ availability and suitability – Aircall lets you monitor calls and change routing assignments in real time. The software doesn't come with built-in CRM or omnichannel capabilities, but that's what integrations are for. By supporting over 60 third-party apps, you'll find the ones you need to run an integrated contact center, improve internal communication, and increase productivity.

You can use Aircall either on desktop or on the go through the iOS and Android apps. The software looks and operates the same on both devices and allows you to take advantage of all the call handling features available. There's also an online dashboard, but its only purpose is to check call analytics and set up your contact center system.

Prices start at $30 per month per user with an annual billing cycle. Right off the bat, you get unlimited calls within the U.S. and Canada, and most of the features necessary to run a small contact center. For a more advanced platform, you'll have to go for the Professional subscription, which costs $50 per month per user. All users start with a 7-day free trial, and companies operating internationally can contact Aircall's sales team to find a customized package with unlimited calls worldwide.

Call RoutingLive FeedTeams

Setting up Call Routing

Aircal Setting up Call Routing

Aircall's Live Activity Feed

Aircall Live Activity Feed

Managing Teams With Aircall

Aircall Managing Teams

JustCall

JustCallAs you can guess from the name, JustCall is a platform that focuses on call handling. It comes with a wide variety of tools, offering everything you need to run an efficient call center. Not only can you choose from various ringing options, but the software also allows you to set numerous forwarding rules for unanswered calls, upload custom greetings, add a click-to-call button on your website, and more.

The software is also ready to help you improve your texting strategy. JustCall allows you to send messages in bulk, create SMS workflows, and set up bots that auto-respond to incoming messages. Unfortunately, the platform doesn’t come with built-in CRM or omnichannel capabilities. But you can take advantage of JustCall integrations to do just that. Better yet, since the contact center software supports Zapier, you can integrate it with over 450 third-party apps. The only problem with JustCall is its call routing system. Not only is it difficult to set up, but you can’t add sublevels to the IVR either. Instead, you have to create multiple IVRs for unique numbers and link them without being able to see the bigger picture within the platform.

Live MonitoringAuto-BotIVR

JustCall Live Call Monitoring

JustCall Live Call Monitoring

JustCall SMS Auto-Bot

JustCall SMS Bot

JustCall IVR Setup

JustCall IVR

With prices starting at $20 per month per user, JustCall is one of the most affordable contact center platforms on the market. However, there’s a catch: you have to pay for every minute spent on the phone. To make things worse, JustCall doesn’t offer a free trial period to test everything out, which may scare some users away.

Conclusion

There’s no doubt that Aircall and JustCall know what they’re doing – both platforms offer best-in-class call handling features while remaining affordable. Still, there are a few key differences. If you’re looking for a contact center app that offers built-in text messaging, then JustCall is the better option. It allows you to create SMS or MMS campaigns that you can then improve with a dedicated analytics dashboard. On the other hand, Aircall’s call routing is more comprehensive. Not only is it far simpler to set up, but you can route customers based on agent skills. Pricing-wise, the most competitive option will depend on your expected call volume. While JustCall’s base price is $10 lower than Aircall, this only translates into around 16 hours of incoming calls (or 11 hours of outbound calls). So, if you expect to receive more calls than that, Aircall becomes the cheaper solution. Finally, JustCall doesn’t allow you to test the service, whereas Aircall comes with a 7-day free trial.

Best VoIP Systems of 2023

Rank Provider Info Visit
1
Editor's Choice 2023
RingCentral
  • Up to 30% discount
  • Unlimited calling, texting, faxing
  • Versatile software, apps
  • 15-day risk-free trial
  • Review:
Visit RingCentralAs Low As $19.99/mo
Call 888-295-1724
2
Nextiva
  • Comprehensive software
  • Built-in CRM
  • Free team collaboration platform
  • User-friendly mobile app
  • Review:
Visit
Call 888-874-1627
3
Ooma Office
  • Enterprise-grade features
  • Easy-to-use account manager
  • Feature-packed mobile app
  • Unlimited calling for 4 countries
  • Review:
Visit
Call 877-378-3796

Get the Best Deals on Virtual Phone Systems

Our monthly newsletter delivers the latest virtual phone systems deals, trends and reviews directly into your inbox.

Thank you for subscribing please check your email account for confirmation email!
By subscribing to our newsletter you agree to our privacy policy and terms of use.
Tab title

Category: Articles/ Comparisons/ Contact Center Software Comparisons

Share Your Comment Cancel reply

Your email address will not be published. Required fields are marked *

Best VoIP Services

# 1RingCentral Reviews
# 2Nextiva Reviews
# 3Ooma Office Reviews

Guides

  • Business VoIP
    • VoIP for Small Businesses
    • VoIP for Enterprises
  • Residential VoIP
  • FAQ
  • Virtual Phone Systems Comparison
  • VoIP Service Providers

Recent Articles

  • How To Boost Productivity With a Virtual Phone System
  • 5 Must-Do Actions When Your VoIP Has Been Hacked
  • 6 VoIP Must-Have Advanced Features for Small Businesses
  • 5 Warning Signs That Your VoIP Has Been Hacked
  • 5 Benefits of Small Business Text Messaging

VoIP Quote Request

Request and compare VoIP quotes from the best VoIP providers.

Recent Articles

  • How To Boost Productivity With a Virtual Phone System
  • 5 Must-Do Actions When Your VoIP Has Been Hacked
  • 6 VoIP Must-Have Advanced Features for Small Businesses
  • 5 Warning Signs That Your VoIP Has Been Hacked
  • 5 Benefits of Small Business Text Messaging

More Info

  • Best VoIP Desk Phones
  • Best VoIP Handsets
  • Best VoIP Headsets
  • Best VoIP Phone Adapters
  • Best Speakerphones for VoIP

Best Reviews

Best Reviews may receive compensation for its content through paid collaborations and/or affiliate links. Learn more about how we sustain our work and review products.

Best Reviews © 2023 · Privacy Policy · Terms of Use · Contact Us