One of the first things you want to make sure when opening a business is that you have a reliable customer support system in place. You shouldn’t leave any queries unanswered since that can mean losing the opportunity to increase your customer’s loyalty and sell them more services in the future. Moreover, unhappy customers are extremely vocal online, and no one wants that kind of publicity. Aircall and JustCall are two affordable options that provide excellent contact center software even with their cheapest subscriptions. That being said, they both provide unique features and come with different pricing structures, which means that only one will be the best at keeping your customers content.
|Free Trial||Free Trial||Free Trial|
|Headquarters||New York, U.S.||Delaware, U.S.|
|Languages||EN, FR, ES, DE, NO||EN, ES, FR, BR, RU, JP|
|Included Minutes||U.S. and Canada: Unlimited|
|Phone Number Included|
|Cost Additional Lines||$6/mo||$6/mo|
|Free Trial||7 days|
Although Aircall's interface might look simple on the surface, it hides a thorough set of features that allow you to manage an efficient contact center. On top of offering a comprehensive and intuitive call routing system – where you can direct customers based on agents’ availability and suitability – Aircall lets you monitor calls and change routing assignments in real time. The software doesn't come with built-in CRM or omnichannel capabilities, but that's what integrations are for. By supporting over 60 third-party apps, you'll find the ones you need to run an integrated contact center, improve internal communication, and increase productivity.
You can use Aircall either on desktop or on the go through the iOS and Android apps. The software looks and operates the same on both devices and allows you to take advantage of all the call handling features available. There's also an online dashboard, but its only purpose is to check call analytics and set up your contact center system.
Prices start at $30 per month per user with an annual billing cycle. Right off the bat, you get unlimited calls within the U.S. and Canada, and most of the features necessary to run a small contact center. For a more advanced platform, you'll have to go for the Professional subscription, which costs $50 per month per user. All users start with a 7-day free trial, and companies operating internationally can contact Aircall's sales team to find a customized package with unlimited calls worldwide.
As you can guess from the name, JustCall is a platform that focuses on call handling. It comes with a wide variety of tools, offering everything you need to run an efficient call center. Not only can you choose from various ringing options, but the software also allows you to set numerous forwarding rules for unanswered calls, upload custom greetings, add a click-to-call button on your website, and more.
The software is also ready to help you improve your texting strategy. JustCall allows you to send messages in bulk, create SMS workflows, and set up bots that auto-respond to incoming messages. Unfortunately, the platform doesn’t come with built-in CRM or omnichannel capabilities. But you can take advantage of JustCall integrations to do just that. Better yet, since the contact center software supports Zapier, you can integrate it with over 450 third-party apps. The only problem with JustCall is its call routing system. Not only is it difficult to set up, but you can’t add sublevels to the IVR either. Instead, you have to create multiple IVRs for unique numbers and link them without being able to see the bigger picture within the platform.
With prices starting at $20 per month per user, JustCall is one of the most affordable contact center platforms on the market. However, there’s a catch: you have to pay for every minute spent on the phone. To make things worse, JustCall doesn’t offer a free trial period to test everything out, which may scare some users away.
There’s no doubt that Aircall and JustCall know what they’re doing – both platforms offer best-in-class call handling features while remaining affordable. Still, there are a few key differences. If you’re looking for a contact center app that offers built-in text messaging, then JustCall is the better option. It allows you to create SMS or MMS campaigns that you can then improve with a dedicated analytics dashboard. On the other hand, Aircall’s call routing is more comprehensive. Not only is it far simpler to set up, but you can route customers based on agent skills. Pricing-wise, the most competitive option will depend on your expected call volume. While JustCall’s base price is $10 lower than Aircall, this only translates into around 16 hours of incoming calls (or 11 hours of outbound calls). So, if you expect to receive more calls than that, Aircall becomes the cheaper solution. Finally, JustCall doesn’t allow you to test the service, whereas Aircall comes with a 7-day free trial.
Best VoIP Systems of 2021
|Editor's Choice 2021|
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