Main Features of ViaTalk
One of the primary distinctions of ViaTalk is centered around its platform that is designed to cater to several different service options. While other providers may simply focus on rock bottom pricing, ViaTalk emphasizes adaptability to the different requirements that you have as a customer. This allows for a more flexible pricing structure while still offering you a robust amount of VoIP amenities.
ViaTalk provides you with enhanced voicemail, caller ID, call forwarding, call recording and a mobile app for your smartphone. You are given various options that are included such as call routing, voicemail access and anonymous call blocking. The download and registration are free from the website. ViaTalk also provides a fax service for an additional monthly charge, a toll-free 800 number for inbound calls and a virtual local number. Additionally, the overage charge of a mere 9 cents a minute is notably less than many competitors.
Ease of Use
Another popular feature of ViaTalk is that it’s quite easy to install. All you are required to do is to register through the website. Additionally, the control panel is very user friendly and the majority of your tasks can be completed with the simple click of a button. ViaTalk is supported by a large number of operating systems and this flexibility and enhanced user control is one of its primary benefits.
As mentioned previously, the pricing plans vary depending on the service plan that you require. The most commonly chosen plan for households or for personal use is known as the Unlimited Lite Plan. This package will provide you with 2,000 minutes per month at a price of $10.95. Any additional minutes are charged at the rate of 1.9 cents. The second most utilized option is the flat unlimited plan. You are given an unlimited talk time and will billed at a rate of $8.47 for the first three months and will be charged $16.95 for every month thereafter.
The Business 1500 plan provides you with 1500 minutes per month and also includes a free fax line and allows all calls between the United States and Canada. Once again, there is a charge of 1.9 cents for every minute that exceeds the 1500 limit. This service is priced at $34.94 per month. The Business Unlimited allows you an unlimited amount of calls to the United States and Canada and is priced at $42.95 per month. It should be noted that you can add extra amenities onto any of these plans at an additional price.
ViaTalk‘s customer support is said to be of the highest caliber, particularly the unique feature allowing you to leave a designate number that the representative can call you on during times of high inbound inquiry volume. They also provide an online chat service as well as an email transcript for all conversations. The only downside is that some have maintained that there can be pronounced lag time between the time and email inquiry is sent and when it is answered. Additionally, some customer service representatives are said to be less cordial than those of their competitors.