Since each contact center software provider has its own pricing structure, it’s challenging to understand how much it costs in general. Usually, companies will charge you a periodic rate for each user you have – $40 per month per user, for example. These subscriptions often come with a free phone number and unlimited calls within the U.S. and Canada. However, this isn’t always the case, so make sure to check the company’s features to see whether it’s included. A cheap contact center platform can quickly become quite expensive by charging for inbound and outbound calls.
Another factor that influences the price of contact center solutions is the number of features provided. Most contact center software providers try to please both small and big companies by offering different features for each pricing tier. That’s why you can find platforms with prices ranging from $15 all the way up to $140 per month per user. While the most comprehensive subscriptions might seem expensive, they do come with various additional tools such as CRM, live chat, and web conferencing. This way, it might actually be more competitive to go for the highest-tier plan than purchasing all these services separately.
Like many other online platforms, contact center software also comes with generous discounts for users who commit to longer billing cycles. Usually, you can get either a monthly or a yearly subscription, where the latter offers a discount of around 20%. While this ties you to a longer contract, it also means saving hundreds of dollars each year.
Unfortunately, offering a free version of the platform is not common practice – you’ll only find one or two software solutions with this option. On the bright side, contact center software providers typically offer extensive experimental periods with no strings attached. These usually last enough time to set up your contact center and test it out, which means that you only start paying when everything is up and running.
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