Visit eVoice30-Day Money-Back Guarantee Free Trial Coupons| Editor's Rating | |
|---|---|
| Overall | |
| Features | |
| Price | |
| Customer Support | |
Positives
- Advanced call handling
- Free number porting
- 30-day money-back guarantee
- Comprehensive analytic reports
- Responsive customer support
Negatives
- Paid add-ons
- Outdated mobile app
- No integrations
Since 2000, eVoice has been providing the U.S. and Canada with a high-quality VoIP service. Catering mostly to sole proprietors and smaller businesses, eVoice offers one universal plan designed to cover all of a VoIP client’s needs.
With a comprehensive set of tools and features, eVoice proves its dedication to delivering smooth user communication experiences. From auto-attendants to analytic reports and call handling tools, the company helps enhance businesses’ professionalism while providing relevant insights for data-driven decisions. What’s more, users can choose between local, toll-free, and international numbers to align with their goals and customer base.
With prices starting from $12 per user per month, eVoice rises in the competitive market of virtual phone systems. To make it even better, everyone can fully test out and explore its features with peace of mind by making use of its 30-day money-back guarantee. All in all, eVoice is an attractive solution for anyone seeking a basic yet professional solution.
Features
eVoice has every standard VoIP feature a business could need. While some convenient tools, such as voicemail transcription, are available as add-ons, the core call-related features essential for smooth business communication are included.
With eVoice, users have the freedom to forward, transfer, schedule, or block calls as needed. They can easily access call logs and receive notifications for incoming calls and faxes, ensuring they stay informed and never miss an important message or opportunity. Nonetheless, users in search of services that are integrated with other software might be disappointed, as eVoice doesn’t support third-party apps.
On the bright side, customization and ease of use are eVoice priorities. Regardless of technical expertise, anyone can effortlessly maximize the benefits of the service. Setting up various answering rules, customizing auto-attendant, recording greetings, and starting conference calls are all easy actions to take. What’s more, the intuitive dashboard simplifies these tasks further, whether it’s adjusting the greetings message, configuring click-to-call widgets, managing extensions, or allocating phone numbers.
Call Logs
Analytic Reports
Fax
Interface
Accessing detailed analytic reports only takes a few clicks, and it’s just as easy to adapt them to specific needs. With this wealth of information, gaining insights and making data-driven decisions that propel businesses forward becomes second nature.
Parallel to its VoIP service, eVoice also offers Live Receptionist, making the provider stand out among the crowd. This product consists of a team of U.S.-based professionals that act as remote receptionists, handling calls, scheduling appointments, and responding to customer support questions. As a result, your business’s communication and professionalism are enhanced.
Call Handling
eVoice ensures that users are equipped with a comprehensive range of call-related features. Subscribers can expect essential functionalities like call routing to different numbers, even when abroad. The ability to route calls until someone picks up the phone, whether it’s through simultaneous or sequential ringing, is also available. Additionally, transferring calls to different locations within the office is a breeze.
But the convenience doesn’t end there. It’s possible to set up specific time periods during which calls are automatically forwarded to voicemail, which can then be passed to email.
Call Routing
Auto-Attendant
Web Conferencing
Determining the caller ID and queuing calls can also be done with remarkable ease. However, that’s not the extent of eVoice’s capabilities. With conference calling, up to 95 individuals can effortlessly join a call by dialing a dedicated number.
Moreover, eVoice allows users to establish a directory, enabling callers to reach out to their coworkers by name or set up direct dial numbers for them.
Phone System Management
Despite its many outstanding features, eVoice is currently limited to a mobile app and a browser dashboard. While the browser interface may have a slightly outdated design, it remains intuitive, as well as the primary way to manage the account.
Within the browser dashboard, users can conveniently access messages and listen to voicemails. Additionally, in the control panel there’s the possibility to fine-tune several settings, such as outbound caller ID, personalized greetings, email notifications, and phone number configuration, among others.
Messages
Call Settings
Greetings
User Settings
The ‘Users’ tab comes in handy when wanting to attribute different roles to people inside the system. It’s possible to configure extensions, numbers, and even the level of control over the platform each user possesses. However, two notable features, business texting and call recording, do require paid subscriptions.
Phone Numbers
eVoice meets industry standards when it comes to the number porting process. While it’s important to note that this process may take up to five weeks, the provider ensures a smooth transition by offering users a temporary eVoice number until their old number is fully set up. Users can then forward calls, faxes, and messages to the temporary number.
For those seeking new numbers, the process is also refreshingly straightforward. It’s easy to choose from a selection of local, toll-free, or international numbers (which come at an additional cost).
Messages
Call Settings
Greetings
User Settings
After making this selection, users gain immediate access to a brand-new phone number that flawlessly integrates with their existing systems. These numbers include toll-free 800 options, as well as auto-attendants that play a crucial role in projecting a highly professional image to incoming callers.
Mobile
eVoice offers a convenient softphone mobile app for both Android and iOS, supporting on-the-go account management. Still, it’s important to note that the apps only support older versions of the operating systems, restricting a significant amount of users from accessing them. Despite this setback, the mobile app still provides a range of valuable features, like keypad, call logs, and messages.
While the mobile app’s limited compatibility may raise valid concerns, eVoice remains committed to providing accessible solutions through its browser platform. Although inconvenient, users can still use their accounts and access all the features through the browser dashboard.
Mobile Keypad
Mobile Logs
Mobile Messages
Pricing
eVoice prides itself on its transparent and straightforward pricing. Simplifying the decision-making process, it only offers a single plan, Elite, that includes every feature the company has to offer. Starting at $12 per user per month, eVoice is perfect for small to medium-sized businesses.
For anyone seeking even greater value for money, eVoice presents an enticing offer. Opting for the annual version of the plan not only secures a 14% discount over the monthly price but also grants users two months of the service entirely free.
Despite the absence of multiple plans, eVoice remains dedicated to meeting each customer’s unique needs. By contacting the sales team, it’s possible to establish a personalized plan tailored specifically to a business.
Speaking of customization, eVoice also offers three add-ons. Subscribing to a voicemail to text transcription costs $5.95 per month, while call recording has a charge of $8.95 per month. To be able to send business texts, users also must pay separately, which translates in an addition of $10.95 per month to the package.
Although eVoice doesn’t provide a free trial or plan, it does have a 30-day money-back guarantee. This allows users to explore the service’s full functionality and determine whether it aligns perfectly with their expectations.
Customer Support
eVoice offers many support options that ensure an efficient experience for everyone. While customer support is not available 24/7, it can be reached during weekdays from 8 a.m. to 8 p.m. (Eastern Time) via phone, live chat, or email.
During our testing, the dedicated customer support team was highly responsive and helpful with our inquiries, even though some problems didn’t have a fast resolution.
Alternatively, the platform provides quick and straight-to-the-point self-help. eVoice boasts a comprehensive (yet a little confusing) FAQ and help center, empowering users to find and fix common issues independently.
Support Center
Ticket Submission
Live Chat
Engaging tutorials on its YouTube channel are informative, and the regularly updated blog keeps users informed about the latest developments.
Whether you’re new to eVoice or a seasoned customer, everyone can rest assured that the support team is reliable and always ready to help.
Bottom Line
eVoice emerges as a great solution with a wide variety of features. Its robust call-related tools and customization options are the perfect combo for optimizing communication strategies and adding a professional touch to every interaction.
Although limitations do exist, such as the paid add-ons, lack of integrations, and limited compatibility for the mobile apps, eVoice is able to compensate for it with its intuitive browser interface. Furthermore, the inclusion of analytics lets users glean valuable insights, while elevating customer experience.
eVoice’s commitment to seamless communications and emphasis on customization makes it an appealing choice for small businesses seeking a provider that meets industry’s standards, but still throws in some advanced features along with it. With prices starting from $12 per month, and the added assurance of a 30-day money-back guarantee, eVoice positions itself competitively on the market.
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1 | Editor's Choice 2023  | ||
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