Customer Reviews of The Best Virtual Phone System Providers
iTeleCenter is the virtual phone system service provided by COA Network, a telephony company active since 1992. Among its customers are Fortune 500 companies, small businesses and individuals based all around the country and internationally. iTeleCenter’s services are conveniently available through landlines, softphones and user-friendly smartphone apps. Separating business numbers from private phone numbers is easy, making this an interesting option for SMBs and professionals. The service lets you use your existing number, or pick a toll-free, 800 vanity number or local number of your choice.
Regardless of the specific plan that a user decides on, all iTeleCenter packages feature local and toll-free numbers, call forwarding, automated answering service, Virtual Fax, caller ID, multiple extensions and more. Basically, iTeleCenter delivers everything you’d expect from a virtual PBX and then some. They even provide iPhone and Android apps for call routing and productivity on the go. Additionally, iTeleCenter sports perks like Outlook integration and call blocking.
In terms of its target audience, iTeleCenter is aimed at the full spectrum of virtual PBX users. From solo entrepreneur home offices to corporate branches, this company has something for everyone. While their service is scalable up to a high level, iTeleCenter is ideal for SMBs who can’t afford their own dedicated, in-house PBX. Their pricing model is configured to provide a solid portfolio of features at a low cost to customers of all stripes regardless of their needs.
The iTeleCenter platform is offered in three general service packages. Each plan includes all of the provider’s available features and requires a $15.00 setup fee.
In terms of customer support and service, iTeleCenter isn’t as full-featured as some of its competitors in the field of hosted PBX. While they do feature toll-free support from 9 AM to 9 PM, Monday through Friday, they don’t provide 24/7 live support or a ticket system to address issues on the weekends. Alternatively, they do have a number of helpful tutorials and user forums on their website that allow users to troubleshoot their own problems.
If you need a simple virtual PBX provider that features a clean, clear-cut back office and affordable pricing, you could do far worse than iTeleCenter. Their service consistently gets terrific reviews from customers, provides rock-solid reliability and features attractive pricing for businesses of all sizes. If you’re already familiar with PBX systems and don’t need a lot of handholding to set up and configure services, iTeleCenter is a solid option for customers both large and small.