Cloud phone systems exist in many shapes and styles, but if you’re a business owner who wants to feel like a leader of a Fortune 500 company then it’s the enterprise-grade features available at low-costs that will be the most important aspect of a service. That’s how Vonage and Grasshopper both stand out, with the former being a strong competitor in both the residential and the business VoIP market, while the latter is better suited to entrepreneurs and small businesses.
Although both solutions can satisfy the needs of any size of business, it’s still better to take a closer look to discover which service is more convincing for you.
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|Call Return||Android app|
|Phone Number/Additional Fees|
|Toll-Free Number||$4.99/100 min||Free|
|Local, 800 Transfer Fee||Free||$30|
|Vanity 800 Number Fee||n/a||Free|
|True 800 Number Fee||n/a||Free|
|International Virtual Number||n/a|
|Flat-Rate Pricing Plans|
|Money Back Guarantee||n/a||30 days|
|Available Payment Methods|
|Headquarters||New Jersey, U.S.||Massachusetts, U.S.|
Vonage is mostly known as a residential VoIP service but it also has exceptional solutions for business users, too, providing all of the most important features and even more besides. Alongside the usual functions – like call forwarding, transferring, holding, and queuing – Vonage has many extras up its sleeve, such as the option to easily record both incoming and outgoing calls. The Vonage system will automatically forward a call to a secondary number should the system be unavailable, too, while in any other cases it is possible to route callers through to a virtual receptionist, which can help them find the right extension. There is also a pay-only option that not only blocks certain numbers but alerts you in time should the call originate from a known spammer.
With Vonage most call-related features can be managed from the phones connected to the system but doing so from the online system manager is naturally simpler. Not only is virtually everything instantly to hand, but many additional tasks can be performed from within the system. This includes creating click-to-call buttons, managing faxes, business text messages and voicemails, and setting up conference bridges for up to 30 participants. And we haven’t even mentioned such extras as the desktop and mobile apps – which work as both a softphone and a group messaging platform – or the option to integrate Amazon Chime into the system entirely for free.
Although Vonage business plans have a base price – $19.99 per month for 21+ lines without the pay-only features – the final costs of the chosen subscription are dependent on personal quotes determined by the company.
Even if Grasshopper is the VoIP provider “by entrepreneurs for entrepreneurs” then it’s actually an enterprise-grade service with many fantastic features. For starters, users of this service can enjoy virtually every call handling feature imaginable, whether that is easy call forwarding, intelligent caller ID screening or a dedicated conferencing extension that can handle up to ten participants at the same time. In fact, this is where Grasshopper truly shines since there is the option to have an infinite number of extensions, not to mention that any of them can be turned into so-called ‘informational extensions’ that will play prerecorded messages about your company to callers.
Aside from hassle-free call handling Grasshopper also provides a simple and straightforward phone system manager that is not only able to generate different system usage reports but can also handle voicemails – either as their original recording or in a transcribed format – and inbound fax messages, too. All Grasshopper users actually get many additional features for free, such as a desktop softphone, a mobile app for handling calls and managing the system on the go, and the clever Instant Response function that automatically sends customized messages to callers should you be unable to answer calls.
The cheapest pricing plan of Grasshopper starts from $24 per month but opting for the top plan treats customers with many pay-only extras for free, including business text messaging and automated voicemail transcription. However, regardless of your choice all plans come with a sweat 30-day money back guarantee.
Even if there are many differences between these two VoIP providers, whichever you might choose will provide an exceptional service.
By picking Vonage will give you access to an huge variety of features when it comes to call handling. In addition to this the company provides countless extras, ranging from faxing, call recording, and spam filtering to a straightforward system manager, handy applications and integration with Amazon’s Chime. But what might be most useful for businesses is how it’s possible to tailor the monthly fees to your liking based on your needs and preferences.
Grasshopper, on the other hand, does have a bit less to offer but is still more than enough for SMBs and entrepreneurs. Aside from the most important features, users are able to enjoy a brilliant phone system manager from which virtually anything can be tweaked. This is in addition to clever apps that can serve as a softphone and many useful add-ons like voicemail transcription, business texting, and an unlimited amount of fully programmable extensions.
Best VoIP Systems of 2020
|Editor's Choice 2020|