Virtual phone systems today have come to the rescue of small businesses and startups, allowing them to build their business communication systems in a cost-effective manner. RingCentral and Grasshopper are two such VoIP services widely adopted by a growing number of users, but the choice, however, is tricky as it depends on individual needs and budgets.
What’s in Store at RingCentral
Comprising three key offerings, RingCentral Office, RingCentral Mobile, and RingCentral Fax that cater respectively to phone, mobile and fax communications, RingCentral has several unique features to its credit.
Outbound faxes, support for a wide range of mobile devices, seamless integration with MS Outlook, Salesforce, Google Drive and Dropbox, and a host of pricing options make RingCentral suitable for both entrepreneurs and growing businesses alike. The facility to transfer unlimited existing numbers, answering rules and call control features allow better control over communications.
The Grasshopper Advantage
Going by the latest user reviews, Grasshopper, though not as feature intensive as RingCentral, manages to cover all basic business communication needs for a lower fee structure. Being both affordable and user-friendly, this service has caught the attention of SMB users, despite the fact that it does not support outgoing faxes. Grasshopper supports unlimited inbound calls and extensions, and multiple (2 or 3) numbers as part of its pricier plans.
A recent feature addition to the Grasshopper allows you to read transcribed voice messages, in case you are not able to listen to them. You can also receive voice messages as MP3s and faxes and as PDF attachments right in your mailbox. These value-add features come at an additional price, though.
Side-by-Side Comparison[superchart id=0 posts=154,40 width=530px]
Which VoIP Should You Choose?
Going by the features available, RingCentral is definitely feature-rich, and comes with a 30-day free trial as against the Grasshopper plan that offers a 30-day money back offer. Pricing plans in both cases are quite competitive, with Grasshopper’s plan throwing in additional numbers and other features in the higher plans. Both services offer toll free numbers, call forwarding, screening, recording and regular features as part of their plans.
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