Even before we took a closer look at the Citrix-owned Grasshopper, customers were well aware that with this company they get all necessary VoIP features for a fraction of the costs of regular phone systems. Plus not only does Grasshopper have a simple and straightforward account manager, but thanks to its mobile app users can also place and receive calls and check their voicemail and fax messages in an easy manner without the use of their personal caller ID. However, with the introduction of RCS (Rich Communication Services) that unites the benefits of the most popular messaging apps with regular SMS/MMS messaging, Grasshopper has had to redesign its app from the ground up.
And the results are more than promising.
What’s New, Doc?
Even though the Grasshopper app has been announced as a game changer, the iOS and the Android versions still differ from one another: the former has the digital signature feature, while the latter provides easy call return. Despite that, the app was indeed redesigned to better accommodate the constantly changing needs of the VoIP market and now includes some pretty impressive features that make calls and messaging more convenient.
It is quite common that the appearance of iOS and Android apps slightly differ from each other. However, the new Grasshopper app is universal: regardless of which smartphone OS you prefer the brutally simple interface displays every command and tab in the same place.
MMS and Group Messaging
Probably the biggest request by users when it comes to business text messaging is the ability to include more than one person into a conversation. The Grasshopper app is now capable of just that: not only can users enjoy the benefits of group chats, but they can also send messages with picture attachments as well, without the need to exit the app and use the phone’s default MMS features.
Note that, at the time of writing, this feature is only available for U.S. local numbers, but according to Grasshopper group messaging will soon be available for users with other phone numbers, too. However, in order to be able to use advanced texting, you’ll still need to pay $10 per month per device.
Free Outbound Calls
The above features are all impressive, but they are basically outshone by the biggest improvement the new Grasshopper app has achieved: free calls. Simply put, whether those calls are inbound or outgoing, users won’t be using a single second from the free minutes included in their subscription plans – provided that those calls go through the app itself.
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