Long gone are the times when you had to pay for an expensive phone line to provide excellent customer support. By taking advantage of VoIP technology, many virtual phone system providers allow you to access thorough call handling features for an affordable price. You don’t even need to invest in expensive desk phones, as this type of software works on computers and smartphones. Instead, you just need a reliable internet connection. Nextiva and Ooma Office are two well-known virtual phone systems that offer a wide array of features without costing you a fortune. And although their prices are similar, they both have very different features. So, which one will offer you the best possible service?
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|Phone Number/Additional Fees|
|Local, 800 Transfer Fee||$0||Free|
|Vanity 800 Number Fee||n/a|
|True 800 Number Fee||n/a|
|International Virtual Number||n/a|
|Flat-Rate Pricing Plans|
|Included Minutes||U.S. and Canada: Unlimited||5,000 min|
|Free Trial||30 days||n/a|
|Money-Back Guarantee||30 days||30 days|
|Available Payment Methods|
|Headquarters||Arizona, U.S.||California, U.S.|
By providing a comprehensive set of features while still remaining affordable, it’s no surprise that Nextiva is one of the most popular virtual phone systems on the market. For as low as $19.95 per month per user, you gain access to various call handling, collaboration, and productivity features. Regardless of the subscription you opt for, Nextiva always provides unlimited calling within the U.S. and Canada and a free dedicated phone number (either local or toll-free) to all users. What’s more, you get access to the intuitive admin dashboard where you can set up a multi-level auto attendant, simultaneous ringing, and more.
Nextiva works on any device with internet access. This means that you don’t need to invest in expensive hardware – you can instead take advantage of the company’s desktop and mobile apps. That being said, if you already have a desk phone line (or prefer to have one), Nextiva offers the option to get either adapters or VoIP desk phones.
While most call handling features are guaranteed in the entry plan, Nextiva saves some helpful tools for the more expensive subscriptions. This includes the team messaging app, unlimited business SMS, voice analytics, call recording, and several third-party integrations. On the bright side, you can test Nextiva to its full potential through the 30-day free trial available to check whether it’s worth your investment.
Ooma is mostly known for its free residential VoIP system that offers unlimited calling within the U.S. However, thanks to Ooma Office, businesses can also experience this comprehensive and affordable virtual phone system. For as low as $19.95 per month per user, small businesses can enjoy unlimited inbound calling within the U.S. and up to 5,000 minutes of outbound calling. Ooma is up to date with the industry's current trends, allowing you to handle calls on desktop and mobile. Alternatively, Ooma also works on desk phones by either plugging Ooma’s $99 base stations or using desk phones.
The best part about Ooma Office is the number of call handling features provided. From ring groups to call transfer and forwarding, everything you may want from a virtual phone system is there. You can even set up a virtual receptionist, park calls, add on-hold music, and users also get either a local or toll-free dedicated phone number. Unfortunately, international numbers aren't available, but Ooma Office makes up for that by including vanity numbers without charging extra.
Some features are locked behind the most expensive plans, though. You'll need to upgrade to Ooma Office Pro ($24.95 per month per user) to access Ooma's desktop app, record calls, and receive voicemail transcriptions. Meanwhile, an Ooma Enterprise subscription ($34.99 per month per user) is necessary to use Ooma's internal communication tools, such as instant messaging and video chatting, and to integrate it with third-party software.
If you’re looking for a virtual phone system that allows you to handle calls efficiently, then both Nextiva and Ooma Office are excellent options. Both provide all the necessary tools for an affordable price. However, Ooma Office is a better option for small businesses while Nextiva is better suited to large enterprises. For example, suppose you have a small team made up of five members. For this, Ooma Office charges $19.95 per month per user with no long-term contracts, but Nextiva’s price would be $6 more expensive, and only if you pay three years in advance. On the other hand, if you want a virtual phone system for a team with over 100 members that delivers both the essentials and advanced features, Nextiva Enterprise is 20% cheaper than Ooma Enterprise, which compensates for the 3-year contract commitment.
Best VoIP Systems of 2021
|Editor's Choice 2021|
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