Choosing the most perfect VoIP provider for your business is becoming more and more difficult due to the many VoIP providers and their seemingly similar offerings. Therefore, a good VoIP company has to show something unique and clever to stand out from the rest. Both MightyCall and Grasshopper are able to perform this gig while still providing essential features for reasonable pricing, backed with a money back guarantee. MightyCall has a pitch-perfect phone system manager, a softphone, a clever answering rule editor, business texting and even social media tracking. Grasshopper, on the other hand, has more, better, no-contract pricing plans, inbound faxing, audiovisual conferencing and the added option of having professional greetings recorded.
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support|
|International Calls||Upon request|
|Call Return||(widget)||Android app|
|Phone Number/Additional Fees|
|Local, 800 Transfer Fee||Free||$30|
|Vanity 800 Number Fee||Free||Free|
|True 800 Number Fee||n/a||Free|
|International Virtual Number||$10/mo|
|Flat-Rate Pricing Plans|
|Money Back Guarantee||30 days||30 days|
|Available Payment Methods|
|Headquarters||Washington, U.S.||Massachusetts, U.S.|
MightyCall has been on the cloud phone system market since 1999 and has been providing quality service with some unique twists since. Should you subscribe to the company’s services, you get the usual call handling features (forwarding, caller ID screening, queuing etc.), plus crystal clear HD voice and the option to set up an interactive voice menu for your callers. As a MightyCall user you can have as many extensions as you want and you get the TUI (Telephony User Interface) with which you can transfer, hold, merge and disconnect calls without the need of your system manager. Speaking of the manager, it is simple, straightforward and has some pretty impressive features up its sleeves, like the visual answering rule editor, endless customization options and a built-in voice-only softphone. The additional features are where MightyCall truly shines: you get the to-do function (an instant messaging platform), business texting, customizable web widgets, social media tracking, a handy iPhone/Android app and the option to integrate 6 different third-party softphones.
Whether you get a new phone number or port your own, MightyCall doesn’t charge you anything. MightyCall plans start from as low as $14.92 per month, but in the more expensive pricing plans, you can include all the above features, plus up to 10,000 free minutes, 5 phone numbers and 25 users. Furthermore, not only you have a 30-day money back guarantee and purchasable extras, but you can also save up to 30% should you go for the annual subscription.
Since 2003, over 250k customers have been using Grasshopper, the VoIP provider “by entrepreneurs for entrepreneurs”, and they do so for very good reasons. One of such reasons is the completeness of call handling features: you get call forwarding, screening, holding, routing and blocking (albeit the latter needs the involvement of the Grasshopper staff), plus HD voice, an unlimited amount of extensions (including informational ones) and true audiovisual conferencing (via the software of Citrix, Grasshopper’s owner). In the simplistic phone system manager you and other users can customize virtually everything (like the on hold music and the greeting), check out the call log, and even allow callers to get connected to anyone in the system by simply searching for the receiver’s name. You also have the option to get faxes sent to your account and, after getting notified thereof by push notification, be able to read that document in PDF. Grasshopper also offers an iOS/Android app (with some differences between the two), the option to integrate 4 third-party programs (including Skype) and pay-only add-ons, like business texting and greetings read by professionals.
The company has 4 no-contract, monthly pricing plans with a 30-day money back guarantee which are only limited in the number of minutes, available phone numbers and some extras. The cheapest plan starts from $12 per month and gives you 500 free minutes, while the top one includes 10,000 free minutes, 3 phone numbers, unlimited free number porting and the professional greeting option free of charge.
Picking a winner from these two companies is not easy, but as we know it, the devil lies in the details. In other words, the main question is: would you like a phone system that is less interesting but limits you in virtually nothing, or a system with some limitations but with some unique extras?
MightyCall is the company that offers the most interesting features: you have the Telephony User Interface, the straightforward phone system manager, the visual answering rule creator, a built-in softphone, free business texting, a clever instant messaging platform and the web widgets. Furthermore, the company provides its services for very reasonable prices and even has valuable discounts. Grasshopper, on the other hand, is the VoIP provider that doesn’t limit you in anything feature-wise. Furthermore, it offers such extras as inbound faxing, audiovisual conferencing, better integration options, and no-contract pricing plans.
Best VoIP Systems of 2020
|Editor's Choice 2020|