Business owners switching to a VoIP system want two things: getting the most essential features for cost-friendly base prices but still being able to purchase extra features if needed. Granted, many companies satisfy the above conditions, and both contestants of this comparison are indeed also capable of doing that. Both Grasshopper and eVoice provide customers all necessary features with some unique extras thrown into the mix. Grasshopper stands out with Voice Studio, its vast range of integration options, a 30-day money back guarantee and the superb 24/7 customer support. While its competitor, eVoice, offers live receptionists, two-way faxing, free number porting and a 30-day free trial.
|Free Trial||Free Trial||Free Trial|
|Analog Phone Support||n/a|
|Call Return||Android app|
|Phone Number/Additional Fees|
|Local, 800 Transfer Fee||$30||Free|
|Vanity 800 Number Fee||Free||$30|
|True 800 Number Fee||Free|
|International Virtual Number||$29.95/mo|
|Flat-Rate Pricing Plans|
|Free Trial||30 days|
|Money Back Guarantee||30 days|
|Available Payment Methods|
|Headquarters||Massachusetts, U.S.||California, U.S.|
The virtual phone system provider of entrepreneurs for entrepreneurs (as its owner Citrix likes to put it) has already been on the market since 2003 serving 250k customers in North-America. This company offers all of the essential features that a virtual phone system needs: call forwarding, caller ID screening, true conference calling and call routing. Furthermore, Grasshopper provides unlimited extensions: you can set up extensions with prerecorded messages, and ones where callers can easily search for your employees by their first or last name.
Managing your phone system from the simple account dashboard is very easy, and thanks to the iPhone and Android apps (which differ a bit from one another) you can take your business with you when you’re out of the office. Despite being extras, you can send and receive business related text messages via SMS, get a fully customized greeting recorded by a professional via Voice Studio and convert your voicemails into readable format. Grasshopper doesn’t have a built-in softphone, but the integration takes care of that as your system can seamlessly integrate with Skype, Google Voice and even Zapier and Bitium. As for numbers; everything goes, with the exception of international numbers.
You can choose from 4 pricing plans starting from $12 per month, including up to 10,000 free minutes, providing unlimited main features, and coming with a 30-day money back guarantee. Client can also enjoy a 24/7 customer support too that includes the Grasshopper Academy (free webinars), a page of resources and a detailed knowledge base.
Despite being a fully U.S.-based service provider, this company, owned by j2 Global, is available for not just the U.S. but for Canada as well. By subscribing to the services of eVoice, you get all necessary features like call routing with simultaneous or sequential ringing, call transfer, scheduling, queuing and blocking, plus you can set up answering rules, allow up to 94 people to join a conference call, set up direct dial numbers for your employees and even customize click-to-call widgets that you can insert into websites. In the account manager you can do virtually anything and if you pay extra, you can receive and send faxes, record your calls, send and receive business related SMS messages, and start web video conferences. Furthermore, you have the option to hire live receptionists as well to replace your auto-attendant. What is available for free, however, is porting your number from another service provider (true 800 numbers are not supported whether it’s new or in use), the iPhone/Android app with all features of your main account, and the option to integrate with other j2 products.
All 4 Professional and Small Business pricing plans include all features, the option to get you account upgraded with extras, a determined amount of free minutes, 2 phone lines and a 30-day free trial starting from only $12.99 per month. Furthermore, if you choose one of the Small Business plans, you will get VIP (in other words, faster) treatment from the 24/7 customer support.
We have to admit that this is a hard choice, as both companies provide almost the same features for similar prices. So when you are about to pick a winner, focus on the specialties. Grasshopper is ideal if you prefer having a professional greeting instead of the default one and getting the market’s best softphones to be integrated into your system. But it is also an optimal choice to associate almost all kinds of numbers to your account, get unlimited extensions and be able to get access to outstanding customer support. eVoice, on the other hand, is for those who are willing to pay extra for live receptionists to seem more professional and be able to send/receive faxes, set up answering rules, port existing numbers without paying a dime and get two phone lines by default.
Best VoIP Systems of 2020
|Editor's Choice 2020|