In contrast to the customary telephone service providers, VoIP firms provide businesses with a wide variety of features in lieu of no extra charges. With certain VoIP companies providing more than 40 features in their entry-level plans, it might become difficult for you to fully understand the function of each and every feature, and make optimum use of them in day-to-day operations.
In light of feature assessment, here are some high-end VoIP features explained in detail for you. Some of them might look like neat gimmicks at first glance, and may very well be your favorite features once you’ve gotten to use them.
Virtual Transcription of Voicemails to Simple Mails
Sometimes also referred to as visual voicemail, the virtual voicemail transcription feature transcribes the voicemails automatically and sends them to your inbox. Such kind of unified messaging feature enables you to access voicemails using your laptop or mobile, and decide which of them is worthy enough to consume your time.
Call Recording for Future Needs
Call recording functionality enables you to record calls with just a single click of the mouse or finger tap. The recorded calls can be saved in a detailed manner for future references saving you from the hassle of installing a special call recording set up at your workplace. This feature is great when doing conference calls, and can be useful for employee training purposes as well.
Find Me and Follow Me
These neat features enable you to configure a desk phone with a couple of other phones, in order to avoid any missed calls. In such a case, even if the employee is not around the desk, the call will be transferred to the mobile, home phone or any other available option, until the employee is found and the call is attended.
After Hour Greetings
This feature provides you with the advantage of greeting your customers even during post business hours. It prevents the customers from getting frustrated from being unable to reach you, and provides the required information to reach you during business hours.
Caller Analytics Identifying Key Customers
With the help of this feature embedded in your VoIP service, you can easily identify and predict your key customers and aim at enhancing the user experience accordingly. It uses a combination of metrics and intelligence in order to enable you to set up efficient communication and add more customers to the business.
In addition to the fact that VoIP systems are one of the most affordable options, various features provided by service providers can make a big difference to the day-to-day operations of your business. It’s worth digging deeper into the features list of providers you’re considering, you might find features you didn’t know existed and could end up saving you lots of time and money.
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