You may already be won over by the economies of scale, high level of convenience and other advantages of VoIP, though one crucial aspect may still be on your mind. Traditional landlines are generally still considered to be the most reliable, as calls are less likely to drop. And with stories about hacking of all kinds of internet connected devices, spying actions by governments and companies, and other malicious acts plaguing the internet, you are also right to hesitate about the secureness of VoIP. Luckily VoIP systems have evolved immensely in recent years and we’ve seen many of these flaws being overcome. Still, you are right to have doubts, which we’ll address in this article.
Why Go VoIP?
The biggest reason behind switching to VoIP is its cost efficiency. Most VoIP pricing policies operate with a monthly/annual fee for which you can place unlimited calls to the U.S., Canada and Puerto Rico, and in some cases to international destinations too. Furthermore, users of the same virtual phone system and clients of the same VoIP company can call each other absolutely free of charge.
Another huge advantage is portability. Even though you can use your system with existing or freshly purchased desk phones, a VoIP service can be accessed anytime from anywhere, provided that you have an internet connection. This means you can place/receive calls from your mobile device (using the phone number of your system), and thanks to the cloud-based account manager from your computer as well. The latter especially comes in handy if the system can integrate with third-party softphone applications (think Skype, Bria etc.), or it has such a built-in feature.
And let’s not forget that all VoIP companies offer plenty of features with your system – some of which are only available for regular phone systems if you pay a fortune. For an extra fee you will be able to access truly advanced features like call recording, greetings read by professionals, business texting and such.
Are There Any Cons?
Unfortunately, VoIP has some cons as well. The most important thing is that you need to have a good internet connection, otherwise you will have continuous problems with voice quality and dropped calls. One thing you can’t prevent is latency (one-two seconds of silence during calls) which is the fault of the UDP protocol VoIP services use. Since internet and phone traffic runs through the same cables, both share the same bandwidth ergo extensive use heavily influences call quality. Secondly if your internet is down, the VoIP system will also be down. And, as with every device connected to the internet, a cloud phone system can be hacked too.
However, if you choose a trustworthy VoIP provider and use your system with great care, all of the above problems can easily be prevented and you can enjoy your quality VoIP service for as long as you wish.
Best VoIP Systems of 2019
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- What Is a PBX?
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