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Best Reviews > Virtual Phone Systems > Articles

Virtual Phone Systems Articles

Call Routing vs Call Forwarding: Similar Yet So Different

Call Forwarding Vs Call Routing

Being available at all times is a must for any business owner if they want to guarantee customer satisfaction. This is why it is highly beneficial to have a call forwarding feature implemented into a cloud phone system, because this way callers can reach you no matter where you are. “Wait, wasn’t that supposed to be call routing?” you may ask. And your confusion would be totally understandable; indeed, call forwarding and call routing are eerily similar to each other, since they are both intended for connecting the caller to the next available person.

However, as much as call forwarding and call routing are confused for one another, there are some slight yet important differences between the two. Read More…

Category: Articles

Goodbye, Landline: Making the Final Move to VoIP

Cancelling Landline for VoIPThere was a time when people thought that landline phones were the fastest method of voice-only communication.

But now that landline technology can’t be improved any further – or, to be precise, it won’t be improved anymore – many users are seriously considering ditching this service for good, switching to cell phones or VoIP.

Although there are more reasons as to why it’s not worth keeping a landline service, the situation is not as black and white as you might think. So before cutting those copper wires, let’s pause for a moment and think: maybe those landline services are not as useless after all… Read More…

Category: Articles

The Fate of the Voicemail: Is It Still Relevant?

Voicemail RelevancySince its invention in the late 70s voicemail has come a long way. The days of attaching huge devices to your analog telephone in order to be able listen to messages left by callers are long gone. Nowadays things are much more streamlined, but they’re even better if you have a cloud phone system. With these all your voicemail messages can be easily accessed from your phone system account or as email attachments.

However, since virtual phone systems are capable of providing multiple communication methods – such as faxing and business texting – many consider voicemails a thing of the past. Is this really the end of voicemail or does it still have some surprises up its sleeve? Read More…

Category: Articles

VoIP vs Cell Phone Calls or the Benefits of Going Online

VoIP Calls vs Cell Phone CallsBeing in any kind of business is a fierce competition. It’s a back and forth, making decisions that will hopefully improve the company’s growth, improve the staff’s efficiency or reduce the costs enough to strengthen that bottom line.

This is why business owners will always have a mobile phone in their pocket, so they can be reached at any time even if they are out of office.

But as much as this idea is advantageous, it’s not necessarily the most cost-effective way of managing business calls, due to the high fees that mobile providers ask for very minute you are on the phone. That’s why thinking outside the box can help by switching to a VoIP app or – better yet – adding your smartphone to your very own cloud phone system. Read More…

Category: Articles

Secure VoIP Protocols: So Long, Eavesdroppers!

Secure Protocols for VoIPUsing VoIP as the main source of communication is a cheap and convenient way of placing and receiving audio (or visual) calls or text messages. However, just like anything that connects to the internet, your data traffic can be easily intercepted should you and your VoIP service provider not take the right preventive measures. On your part these should be stringent use of antivirus programs or not opening suspicious websites. However, on your provider’s behalf, this can be a bit more complicated, and not because they cannot protect your calls and messages from being eavesdropped on.

It’s because they have to apply different security protocols. Read More…

Category: Articles

The Great Grasshopper App Makeover: Now With More Power

Grasshopper's Gary using new mobile appEven before we took a closer look at the Citrix-owned Grasshopper, customers were well aware that with this company they get all necessary VoIP features for a fraction of the costs of regular phone systems. Plus not only does Grasshopper have a simple and straightforward account manager, but thanks to its mobile app users can also place and receive calls and check their voicemail and fax messages in an easy manner without the use of their personal caller ID. However, with the introduction of RCS (Rich Communication Services) that unites the benefits of the most popular messaging apps with regular SMS/MMS messaging, Grasshopper has had to redesign its app from the ground up.

And the results are more than promising. Read More…

Category: Articles

Amazon Connect: The E-commerce Giant Going VoIP

Amazon Connect's LogoFirst it took over the e-commerce market, then it started selling consumer electronics before moving into the cloud computing sphere (even providing such solutions as an online photo book editor). So it was not surprising at all when Amazon introduced Connect, its cloud-based customer contact service which also comes with many features that regular VoIP services provide. Read More…

Category: Articles

VoIP: Next Stop in the Blockchain Revolution?

Voip with BlockchainWe’ve already gone into details about how blockchain was able to start a revolution in the accounting industry. But there is a tiny problem: blockchain was developed as a method to keep track of bitcoins and allow users to record, track and verify transfers – which is quite far from the world of VoIP. However, if blockchain is able to change and improve accounting, it surely will do the same with telephony too. Read More…

Category: Articles

Integrating Slack With Your VoIP System

VoIP with SlackCloud-based phone systems are great assets in simplifying business-related telecommunications and reducing costs at the same time. The only problem is that unless you choose a truly enterprise-grade VoIP provider, one crucial feature may be missing: instant messaging.

Since nobody wants to use regular SMS texting, Facebook Messenger and other general IM apps, it is time to look for less conventional methods – like integrating Slack into your system. Read More…

Category: Articles

I Bid You Welcome: Professional Voicemail Greetings for VoIP

Recording Greeting for VoIP Systems

The first impression is essential for every customer, that’s a golden rule for every business. And if for any reason you are unable to answer an incoming call, you should still make sure the caller isn’t left waiting and understands that they will be answered soon. This is where voicemail greetings enter into the picture, because they can effectively direct the caller towards leaving a message for you, proving that you do indeed care about your customers. How that greeting sounds matters a lot, and so we have gathered a few tips and methods to ensure those greetings are as professional as possible. Read More…

Category: Articles

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