Nowadays, constantly being ready to provide services for your customers is a must for every business – but 24/7 availability has many pitfalls. Taking calls is frustrating and tiring even for trained co-workers, especially if they hear the same questions over and over again. And don’t forget that nobody in their right mind would sit behind the desk waiting for calls during night time and the holidays – unless you are willing to pay them extra money, which could be used to further improve your business’s performance.
Up until recently when business owners wanted employees to focus on their work while also maintaining a decent live customer support, they usually turned to phone answering services. But soon these services might become obsolete thanks to the alleged murderer of landline phone technology – VoIP. Read More…
There was a time when people thought that landline phones were the fastest method of voice-only communication.
Since its invention in the late 70s voicemail has come a long way. The days of attaching huge devices to your analog telephone in order to be able listen to messages left by callers are long gone. Nowadays things are much more streamlined, but they’re even better if you have a cloud phone system. With these all your voicemail messages can be easily accessed from your phone system account or as email attachments.
Being in any kind of business is a fierce competition. It’s a back and forth, making decisions that will hopefully improve the company’s growth, improve the staff’s efficiency or reduce the costs enough to strengthen that bottom line.
Using VoIP as the main source of communication is a cheap and convenient way of placing and receiving audio (or visual) calls or text messages. However, just like anything that connects to the internet, your data traffic can be easily intercepted should you and your VoIP service provider not take the right preventive measures. On your part these should be stringent use of antivirus programs or not opening suspicious websites. However, on your provider’s behalf, this can be a bit more complicated, and not because they cannot protect your calls and messages from being eavesdropped on.
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Cloud-based phone systems are great assets in simplifying business-related telecommunications and reducing costs at the same time. The only problem is that unless you choose a truly enterprise-grade VoIP provider, one crucial feature may be missing: instant messaging.