Launched two years apart, Aircall and CloudTalk are two similar platforms that allow you to deploy your contact center within just a few hours. They both boast a wide array of features while remaining straightforward to use, and you’ll be in good hands regardless of the one you opt for. Both services provide trials that allow you to test everything without paying a dime. Still, they differ in some important details, such as price, customer support, and management intervention. So, while they’re similar on the surface, only one will answer your needs the best.
| Overview | Aircall | CloudTalk |
| Logo |  |  |
| Rating |  | |
| Reviews | Reviews | Reviews |
| Visit | Visit Site | |
| Free Trial | Free Trial | Free Trial |
| Coupons | Coupons | Coupons |
| Headquarters | New York, U.S. | New York, U.S. |
| Founded | 2014 | 2016 |
| Languages | EN, FR, ES, DE, NO | EN, DE, ES, PT, FR, CZ |
| Features | Aircall | CloudTalk |
| IVR |  | |
| Call Routing | | |
| Call Queuing | | |
| Queue Callback | | |
| Call Parking |  | |
| Call Tagging | | |
| Call Transfer | | |
| Call Barging | | |
| Call Whispering | | |
| Automated Dialer | | |
| Business Hours | | |
| Voicemail | | |
| Call Recording | | |
| Call Monitoring | | |
| Reporting | | |
| Omnichannel | | |
| # Integrations | 60+ | 25+ |
| Devices | Aircall | CloudTalk |
| Browser | | |
| Windows | | |
| macOS | | |
| Linux | | |
| iOS | | |
| Android | | |
| Pricing | Aircall | CloudTalk |
| Lowest Price | $30/mo/user | $15/mo/user |
| Included Minutes | U.S. and Canada: Unlimited | Inbound and Internal Calls: Unlimited |
| Phone Number Included | | |
| Cost Additional Lines | $6/mo | $6/mo |
| Free Plan | | |
| Free Trial | 7 days | 14 days |
| Money-Back Guarantee | | |
| Payment Methods | Aircall | CloudTalk |
| Visa | | |
| Mastercard | | |
| American Express | | |
| PayPal | | |
| Wire Transfer | | |
| Bitcoin | | |
| Customer Support | Aircall | CloudTalk |
| 24/7 | | |
| | |
| Live Chat | | |
| Phone | | |
| | |
| | |
| Community | | |
Aircall
It’s incredibly straightforward to deploy a contact center with Aircall. Due to its user-friendly interface, everything can be set up within a few minutes and it won’t take long for you to have your contact center up and running. Don’t think that Aircall’s simplicity means lackluster features, though. Not only does the platform come with all the basics, but it also offers some advanced tools. By combining advanced IVR and call routing, Aircall allows you to create detailed decision trees that enable your customers to quickly find the department they need. Not only that, but you can also update call routing assignments in real-time and help agents via call whispering. In a nutshell, everything you need to run a successful contact center is provided, and you can go even further by taking advantage of Aircall’s impressive third-party integrations portfolio.
Setting up Call Routing
Aircall's Live Activity Feed
Managing Teams With Aircall
Another reason to get Aircall is its customer support. If you run a 24/7 contact center, you’ll be happy to know that Aircall’s customer support is available day and night through the website’s live chat. This way, whenever you face an issue, there’s always someone from Aircall ready to help you. Starting at $30 per month per user, prices can be a bit expensive. However, considering that the company offers unlimited calls within the U.S. and Canada, it’s worth every penny. On top of that, you can test the platform for seven days with no strings attached.
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CloudTalk
CloudTalk is a straightforward platform that allows you to deploy your contact center in just a few hours. It comes with a user-friendly interface that helps you to set up even the most advanced features, such as skill-based routing, in an intuitive way. Don’t let CloudTalk’s simplicity cloud your judgment, though. The platform provides a wide array of tools to play with and enables you to build your contact center just the way you want. Moreover, to make up for any gaps it may have, the company also offers over 25 third-party integrations.
When it comes to call handling, CloudTalk combines smart call routing with advanced IVR. This allows you to set up detailed call routing trees that quickly direct your customers to the support agent they need. Not only that, but the company provides the ability to call back any customers who hung up while in queue and allows managers to drop in any on-going conversations.
CloudTalk Agent Dashboard
Setting up Call Routing
Creating a Power Dialer Campaign
Prices start at $15 per month per user, but CloudTalk only includes unlimited inbound and intracompany calls. Fortunately, the company offers a 14-day free trial for you to try everything, which is enough time for you to set up your contact center before paying for the service.
Conclusion
Aircall and CloudTalk are both capable contact center platforms that provide a wide array of features and user-friendly interfaces. That being said, there are a few details that may make you prefer one over the other. The first thing you should notice is how the companies handle customer support, where Aircall comes out on top with a 24/7 support team ready to help. CloudTalk is cheaper by $15 per month per user, though. However, considering that Aircall comes with unlimited calls within the U.S. and Canada, it can be worth the extra price. Another thing to consider is how the platforms have a different approach to management intervention. While Aircall allows managers to help agents discreetly with its call whispering feature, CloudTalk only lets them barge into conversations. Fortunately, both companies offer long enough free trials for you to set up your contact center and test everything out with no strings attached.
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1 | Editor's Choice 2021 | ||
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