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Best Reviews > Virtual Phone Systems Reviews > Articles > Comparisons > Contact Center Software Comparisons > Aircall vs CloudTalk Comparison

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Aircall vs CloudTalk Comparison

By Daniel C. Verified by Mary P.
Last updated: November 6, 2020

Launched two years apart, Aircall and CloudTalk are two similar platforms that allow you to deploy your contact center within just a few hours. They both boast a wide array of features while remaining straightforward to use, and you’ll be in good hands regardless of the one you opt for. Both services provide trials that allow you to test everything without paying a dime. Still, they differ in some important details, such as price, customer support, and management intervention. So, while they’re similar on the surface, only one will answer your needs the best.

OverviewFeaturesDevicesPricingPayment MethodsSupport
Overview
Aircall
CloudTalk
LogoAircallCloudTalk
Rating4/54/5
Reviews Reviews Reviews
Visit Visit Site
Free TrialFree TrialFree Trial
CouponsCouponsCoupons
HeadquartersNew York, U.S.New York, U.S.
Founded20142016
LanguagesEN, FR, ES, DE, NOEN, DE, ES, PT, FR, CZ
Features
Aircall
CloudTalk
IVR
Call Routing
Call Queuing
Queue Callback
Call Parking
Call Tagging
Call Transfer
Call Barging
Call Whispering
Automated Dialer
Business Hours
Voicemail
Call Recording
Call Monitoring
Reporting
Omnichannel
# Integrations60+25+
Devices
Aircall
CloudTalk
Browser
Windows
macOS
Linux
iOS
Android
Pricing
Aircall
CloudTalk
Lowest Price$30/mo/user$15/mo/user
Included MinutesU.S. and Canada: UnlimitedInbound and Internal Calls: Unlimited
Phone Number Included
Cost Additional Lines$6/mo$6/mo
Free Plan
Free Trial7 days14 days
Money-Back Guarantee
Payment Methods
Aircall
CloudTalk
Visa
Mastercard
American Express
PayPal
Wire Transfer
Bitcoin
Customer Support
Aircall
CloudTalk
24/7
Email
Live Chat
Phone
Twitter
Facebook
Community

Aircall

AircallIt’s incredibly straightforward to deploy a contact center with Aircall. Due to its user-friendly interface, everything can be set up within a few minutes and it won’t take long for you to have your contact center up and running. Don’t think that Aircall’s simplicity means lackluster features, though. Not only does the platform come with all the basics, but it also offers some advanced tools. By combining advanced IVR and call routing, Aircall allows you to create detailed decision trees that enable your customers to quickly find the department they need. Not only that, but you can also update call routing assignments in real-time and help agents via call whispering. In a nutshell, everything you need to run a successful contact center is provided, and you can go even further by taking advantage of Aircall’s impressive third-party integrations portfolio.

Call RoutingLive FeedTeams

Setting up Call Routing

Aircal Setting up Call Routing

Aircall's Live Activity Feed

Aircall Live Activity Feed

Managing Teams With Aircall

Aircall Managing Teams

Another reason to get Aircall is its customer support. If you run a 24/7 contact center, you’ll be happy to know that Aircall’s customer support is available day and night through the website’s live chat. This way, whenever you face an issue, there’s always someone from Aircall ready to help you. Starting at $30 per month per user, prices can be a bit expensive. However, considering that the company offers unlimited calls within the U.S. and Canada, it’s worth every penny. On top of that, you can test the platform for seven days with no strings attached.

CloudTalk

CloudTalkCloudTalk is a straightforward platform that allows you to deploy your contact center in just a few hours. It comes with a user-friendly interface that helps you to set up even the most advanced features, such as skill-based routing, in an intuitive way. Don’t let CloudTalk’s simplicity cloud your judgment, though. The platform provides a wide array of tools to play with and enables you to build your contact center just the way you want. Moreover, to make up for any gaps it may have, the company also offers over 25 third-party integrations.

When it comes to call handling, CloudTalk combines smart call routing with advanced IVR. This allows you to set up detailed call routing trees that quickly direct your customers to the support agent they need. Not only that, but the company provides the ability to call back any customers who hung up while in queue and allows managers to drop in any on-going conversations.

DashboardCall RoutingPower Dialer

CloudTalk Agent Dashboard

CloudTalk Agent Dashboard

Setting up Call Routing

CloudTalk Call Routing

Creating a Power Dialer Campaign

CloudTalk Power Dialer Campaign

Prices start at $15 per month per user, but CloudTalk only includes unlimited inbound and intracompany calls. Fortunately, the company offers a 14-day free trial for you to try everything, which is enough time for you to set up your contact center before paying for the service.

Conclusion

Aircall and CloudTalk are both capable contact center platforms that provide a wide array of features and user-friendly interfaces. That being said, there are a few details that may make you prefer one over the other. The first thing you should notice is how the companies handle customer support, where Aircall comes out on top with a 24/7 support team ready to help. CloudTalk is cheaper by $15 per month per user, though. However, considering that Aircall comes with unlimited calls within the U.S. and Canada, it can be worth the extra price. Another thing to consider is how the platforms have a different approach to management intervention. While Aircall allows managers to help agents discreetly with its call whispering feature, CloudTalk only lets them barge into conversations. Fortunately, both companies offer long enough free trials for you to set up your contact center and test everything out with no strings attached.

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