Twilio Flex is the perfect software to set up a highly customized contact center. Instead of providing a pre-built platform, Twilio Flex offers a blank canvas that you can build upon through either hard coding or by using the intuitive drag-and-drop features. Pricing-wise, Twilio Flex only charges for the time spent on the platform, costing $1 per hour per user. A flat rate is also available, but it costs a whopping $150 per month per user. Unfortunately, the company doesn’t offer any discounts, but you can take advantage of the first free 5,000 hours to develop and test your contact center.
Since Twilio Flex operates on a usage-based pricing model, instead of offering a limited number of days to test the service, it provides the first 5,000 hours for free.