Customer Reviews of The Best Virtual Phone System Providers
Interactive Voice Response or IVR is among the most sought after features when it comes to human-machine interactions in telecommunications. What IVR essentially accomplishes is that it allows users to interact with computers through the use of dual tone multi-frequency and voice inputs. In other words, when you encounter voice responses through automobiles, or through a telephone line, and so on, it is usually IVR that gets down at work and makes voice communication possible. The IVR is basically an interactive voice response that you get for simple human-computer interactions and dialogues, to help you navigate a simple interactive process.
The automated attendant is the system that allows you to interact with the computer or gadget, without the aid of a telephone operator or any human actor to intervene and guide you through the process. A good example of where you might have encountered an automated attendant is on a menu system, such as ‘dial 1 for technical support’, ‘2 for sales assistance’, and so on. This is also the system that comes into play when you need to transfer calls to voicemail, or redirect calls to a different number, and so on.
Overall, based on the descriptions that we have seen above of the two systems, if we had to look at the differences in operation between the two, we can say: